Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 756 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 0 | — |
| Q3 2024 | 1 | €695 |
| Q4 2024 | 0 | — |
| Q1 2025 | 1 | €7m |
| Q2 2025 | 1 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 0 | — |
| Q2 2026 | 1 | €4.83m |
| Q3 2026 | 1 | — |
5 cases
25 Mar 2025 Società Cooperativa Culture (CoopCulture)Colosseum tickets: CoopCulture 7 million EUR, around 20 million in total over ticket bots €7m
The Colosseum's ticketing service provider did not prevent tour operators from buying up basic tickets in bulk using bots, and itself reserved large allocations for more expensive packages; as a result, visitors could hardly find regular tickets. The AGCM imposed a fine of 7 million EUR on CoopCulture and further fines on six tour providers (including Tiqets, GetYourGuide, Musement), almost 20 million EUR in total.
Anyone selling a scarce allocation must actively prevent bot purchases and must not steer access towards expensive packages.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 20, comma 2 Codice del Consumo (CoopCulture); Artt. 24, 25, 23 comma 1 lett. bb-bis (Touranbieter)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Other
- Published
- 8 Apr 2025
- PS12603 - Servizi Biglietteria Parco Archeologico del Colosseo, sanzionati CoopCulture e sei operatori turistici per quasi 20 milioni di euro Press release of an authority
- AGCM Provvedimento PS12603 (Biglietteria Colosseo), adunanza del 25 marzo 2025 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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16 Jul 2026 BGH: online cancellation page must not offer a "pause contract" alternative Order
On the confirmation page of its online cancellation process, a gym operator displayed a highlighted notice with the button "Pause contract via self-service"; in addition, the confirmation button was labelled "Find contract", which the defendant had already acknowledged. In an action brought by the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband), the BGH ruled that the confirmation page may only contain the information required for the cancellation and the confirmation button, set aside the judgment of the Higher Regional Court of Düsseldorf (OLG Düsseldorf) dismissing the action to that extent and ordered the operator to cease and desist.
Keep retention or pause offers off the confirmation page of the online cancellation process.
Design of the cancellation process (cancellation button, retention offers)
- Authority / court
- Bundesgerichtshof (I. Zivilsenat), Az. I ZR 200/25
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- § 312k Abs. 1 Satz 1, Abs. 2 BGB (Kündigungsbutton)
- Action
- Order
- Status of proceedings
- final
- Sector
- Other
- Published
- 16 Jul 2026
Checked against the official source on 25 Sep 2026 · Direct link
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15 Apr 2026 Automobile Association Developments Limited (AA Driving School, BSM Driving School)AA and BSM driving schools: 4.2 million GBP for drip pricing – CMA's first consumer fine €4.83m
For online bookings, the driving schools only showed a mandatory booking fee at checkout instead of in the initial price. Following an admission and settlement, the CMA imposed a penalty of 4.2 million GBP (40 % discount on 7 million GBP) and ordered refunds of more than 760,000 GBP to more than 80,000 customers.
Mandatory fees must be included from the very first price – in the United Kingdom, the CMA has been able to impose fines for this itself since 2025.
Price disclosures and mandatory fees at online checkout
- Authority / court
- Competition and Markets Authority (CMA)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Digital Markets, Competition and Consumers Act 2024
- Action
- Fine
- Status of proceedings
- final
- Sector
- Other
- Mitigating circumstances
- Admission and early settlement (40 % discount).
- Published
- 15 Apr 2026
Original amount 4,200,000 GBP, converted at the ECB reference rate of 15 Apr 2026.
- CMA orders the AA and BSM driving schools to refund learner drivers over drip pricing Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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11 Apr 2025 OGH: gyms may not impose fee increases by way of deemed consent Order
Two gym operators announced a fee increase of 6 EUR a month and treated silence or the failure to exercise a special right of termination as consent. In an action brought by the Austrian Federal Chamber of Labour (Bundesarbeitskammer), the OGH upheld the prohibition of such increases without express agreement and the publication of the judgment; it dismissed claims for repayment and information.
Price increases in ongoing consumer contracts require genuine consent – silence is not enough.
- Authority / court
- Oberster Gerichtshof (OGH), GZ 4 Ob 51/25s
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- § 6 Abs. 1 Z 2, § 28a KSchG; §§ 1a, 14 UWG
- Action
- Order
- Status of proceedings
- final
- Sector
- Other
- OGH 4 Ob 51/25s vom 11.04.2025 (RIS Justiz) Court decision
Checked against the official source on 25 Sep 2026 · Direct link
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19 Sep 2024 „Българиън Дрийм Травъл“ ЕООДBulgarian Dream Travel feigns experience with education fairs – 1,360 leva €695
The company gave universities and schools the impression of many years of experience with international education fairs and of supposedly upcoming tours, although it had not actually held any such events; in doing so, it relied on the relationships of the applicant SRT International. The Комисия за защита на конкуренцията (Bulgarian Commission for the Protection of Competition, KZK) regarded this conduct over more than one and a half years as seriously misleading (Art. 31 ZZK – Bulgarian Protection of Competition Act) and imposed 8% of 2023 turnover (17,000 leva), i.e. 1,360 leva, plus reimbursement of costs of 6,000.26 leva.
Micro-enterprises are also liable for references and claims of experience – borrowed success stories are misleading.
- Authority / court
- Комисия за защита на конкуренцията (КЗК, Bulgarische Wettbewerbskommission)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 31 ZZK (Irreführung)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Other
Original amount 1,360 BGN, converted at the ECB reference rate of 19 Sep 2024.
- КЗК Публичен електронен регистър – Производство (Решение № 944 от 19.09.2024; Volltext als PDF im Register) Official register or notice
Checked against the official source on 25 Sep 2026 · Direct link