For using ConformBase
Terms of Service
Last updated: 2026-10-01
§ 1 Scope; provider
(1) These Terms and Conditions (“Terms”) govern all contracts for the use of the software-as-a-service platform “ConformBase” between Teachlume GmbH i.G., Friedrichstraße 155, 10117 Berlin (the “Provider”) and its customers.
(2) The offering is addressed exclusively to businesses within the meaning of § 14 BGB, legal entities under public law and special funds under public law (the “Customer”). Contracts with consumers are excluded; by registering, the Customer confirms that it acts as a business.
(3) Conflicting or deviating terms of the Customer do not become part of the contract — even where the Provider performs with knowledge of them — unless the Provider expressly agrees to them in text form.
§ 2 Subject of the contract
(1) The Provider offers a cloud-based platform for compliance and awareness training: a curated course library (story courses and micro-learning series), assignment and reminder features, progress reporting, final tests, certificates and — depending on the booked suite — add-on modules (e.g. phishing simulations, whistleblowing system, policy management).
(2) The specific scope of features and services follows from the suite selected at booking (e.g. Story Suite, Academy Suite, Compliance Suite), the number of booked user licenses (“seats”), any additional topic worlds and the service description on the website at the time of booking.
(3) Additional language versions of the course library are provided on request at no extra charge; there is no entitlement to a specific delivery date.
(4) The production of custom courses is not covered by these Terms and is commissioned and agreed separately.
§ 3 Conclusion of contract; incorporation of the Terms
(1) The presentation of suites and prices on the website is not a binding offer but an invitation to submit an offer. The Customer submits its offer by completing the online checkout; the contract is concluded upon the booking confirmation or activation of the booked services.
(2) These Terms are incorporated at registration and again at checkout, where their application is expressly confirmed. The current version is available at conformbase.com/agb and can be saved and printed.
(3) The Provider may make registration and booking subject to verification (e.g. of business status or the VAT identification number).
§ 4 Free trial
(1) The Provider may offer a free trial (typically 14 days). The trial ends automatically; it does not convert into a paid subscription automatically. Charges arise only when the Customer actively books a suite.
(2) These Terms apply accordingly to the trial. The Provider may limit trial accounts in scope and number of users and may block them in the event of abuse.
§ 5 One contract per organisation; expansions (co-term)
(1) At any point in time there is exactly ONE contract per Customer organisation, with a single contract term and a single renewal date. All expansions booked during the term — additional seats, additional topic worlds, suite upgrades — are attached to this existing contract (“co-term”); they do not create a new contract and change neither the term nor the renewal date.
(2) Expansions are due immediately upon booking and are invoiced at the full annual price (no pro-rata reduction): the training service — course access, completion, final test and certificate — is rendered in full per learner within the term regardless of the booking date.
(3) On the renewal date the contract renews as a whole, including all expansions (§ 6). Reductions (e.g. fewer seats, suite downgrade) are possible with effect from the end of the current contract period.
§ 6 Term; renewal; termination
(1) The contract term is 12 months from the first paid booking (“commencement”). The end of the term is also the renewal date of the contract.
(2) The contract renews for successive periods of 12 months on the renewal date unless terminated by either party with TWO MONTHS’ notice to the end of the current contract period.
(3) If notice of termination is received later than two months before the renewal date, it takes effect at the end of the following contract period; the contract therefore renews once more for 12 months.
(4) The Customer may terminate via the plan management area in the account or in text form (e.g. e-mail to ${SITE.contactEmailEn}); receipt is decisive. When terminating via plan management, the effective end date is displayed before confirmation.
(5) After the end of the contract, access is locked. Certificates already issued remain valid via their verification link; § 11 (data protection) remains unaffected. On request, the Provider will provide an export of training records within 30 days after the end of the contract.
(6) The right of both parties to extraordinary termination for good cause remains unaffected.
§ 7 Prices; payment; default
(1) The prices stated at the time of the respective booking apply. All prices are net plus statutory VAT.
(2) Fees are due annually in advance. Payment is processed via the payment provider Stripe; expansions under § 5 are due immediately with a separate invoice.
(3) Price adjustments take effect at the earliest on the next renewal date and are announced in text form at least three months in advance. If the price increases by more than 5% compared to the previous period, the Customer may — notwithstanding § 6 (2) — terminate the contract up to the renewal date.
(4) In the event of default, the Provider may — after notice and a reasonable grace period — suspend access until payment is received; the payment obligation remains. Further statutory default rights remain reserved.
(5) The Customer may only set off undisputed or finally adjudicated claims; rights of retention exist only for counterclaims from the same contractual relationship.
§ 8 Customer obligations
(1) The Customer keeps access credentials confidential, grants access only to employees and contractors of its own organisation and ensures that each booked seat is used by one natural person only.
(2) The Customer uses the platform only within the law and these Terms and ensures that it is entitled to process the content, trademarks and user data it introduces. The Customer is responsible for uploaded content.
(3) The Customer uses add-on modules of an intrusive nature (e.g. phishing simulations) only towards its own organisation and in line with employment and data-protection requirements (e.g. involvement of employee representation).
§ 9 Rights of use
(1) For the contract term, the Customer receives the simple, non-exclusive, non-transferable and non-sublicensable right to use the platform and course content for internal training purposes of its organisation.
(2) All rights in the software, course-library content, generated media and trademarks remain with the Provider or its licensors. Passing course content to third parties outside the organisation, making it publicly available or using it to build competing offerings is prohibited; features expressly intended for sharing (e.g. public course links, promo courses, certificate verification) are exempt.
(3) Exports (e.g. SCORM packages) are permitted only under a separate agreement.
§ 10 Availability; maintenance; development
(1) The Provider renders the services with high, state-of-the-art availability from the handover point (data-centre egress). Announced maintenance windows, force majeure and disruptions outside the Provider’s control (e.g. at subprocessors or in the Customer’s network) do not count as unavailability.
(2) The Provider continuously develops the platform and may change or replace features as long as the core scope of the booked suite is preserved and the change is reasonable for the Customer. Course content is updated within a reasonable period after relevant legal changes.
§ 11 Data protection; processing on behalf
(1) Insofar as the Provider processes personal data on behalf of the Customer (in particular learner data), the Provider’s data processing agreement pursuant to Art. 28 GDPR applies in its agreed version; it forms part of the contract and is provided in the account.
(2) Otherwise the Privacy Policy applies.
§ 12 No legal advice
Course content, recommendations (e.g. by the training-needs assistant) and templates serve training and awareness purposes. They do not constitute legal advice and do not replace a case-by-case assessment of which obligations apply to the Customer and how to fulfil them. Responsibility for complying with the rules applicable to the Customer remains with the Customer.
§ 13 Warranty; liability
(1) Statutory tenancy-law warranty rights apply to the provision of the platform, provided that strict liability for defects existing at the time of contract conclusion (§ 536a (1) alt. 1 BGB) is excluded.
(2) The Provider is liable without limitation for intent and gross negligence, under the Product Liability Act, where a guarantee has been assumed, and for injury to life, body or health.
(3) For slight negligence, the Provider is liable only for the breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely), limited to the typical, foreseeable damage.
(4) Otherwise, liability is excluded. The above limitations also apply in favour of the Provider’s corporate bodies, employees and vicarious agents.
§ 14 Confidentiality
The parties treat confidential information of the other party obtained in connection with the contract as confidential and use it only for the performance of the contract. Statutory disclosure obligations remain unaffected. This obligation continues for three years after the end of the contract.
§ 15 Changes to these Terms
(1) The Provider may amend these Terms with effect from the next renewal date. Changes are announced to the Customer in text form at least six weeks before they take effect.
(2) If the Customer does not object before the effective date, the amended Terms apply from the renewal date; this consequence is pointed out separately in the announcement. If the Customer objects, the contract continues under the previous terms until the end of the current contract period; in that case both parties may terminate it as of the end of the current contract period.
(3) The Provider may implement changes required by mandatory law within a reasonable period even during the term.
§ 16 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is Berlin, provided the Customer is a merchant, a legal entity under public law or a special fund under public law.
(3) Amendments and additions to the contract require text form; this also applies to changing this text-form requirement.
(4) Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.