Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific, Middle East and Africa: 2,207 cases from 44 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by authority- National Consumer Tribunal (auf Antrag der National Consumer Commission) €50,096 100 % · 1 case
What for?
by area of lawAll areas of law
Who?
by company- Anonymised companies €50,096 100 % · 1 case
When?
per year, by date of decision| Period | Cases | Total |
|---|---|---|
| 2023 | 1 | €50,096 |
| 2024 | 0 | – |
| 2025 | 0 | – |
| 2026 | 0 | – |
1 case
13 Oct 2023 a South African mobile operatorFixed-term contracts: consumer tribunal fines South African mobile operator ZAR 1m €50,096
On 13 October 2023, on application by the National Consumer Commission (NCC, South Africa's consumer protection authority), the National Consumer Tribunal (NCT, the consumer protection adjudicator) found, in proceedings confined to eleven consumer complaints, that a mobile operator had breached the Consumer Protection Act, including by charging unreasonable fees for early cancellation of fixed-term contracts, by requiring all outstanding amounts and the fee to be paid before a cancellation took effect, by implementing cancellations late and by failing to notify a customer that a contract was about to end; a data package that was not available had also been advertised and sold. The Tribunal regarded part of the conduct – such as continuing to bill after cancellation, together with the use of debt collectors and listings with credit bureaus – as unconscionable under section 40 and imposed an administrative fine of 1,000,000 ZAR.
Cancellation fees and processes for fixed-term contracts should be reviewed regularly – consumer authorities pursue even bundled individual complaints through to a fine.
Cancelling fixed-term contracts and cancellation fees
- Authority / court
- National Consumer Tribunal (auf Antrag der National Consumer Commission)
- Area of law
- Consumer protection and online retail
- Legal basis
- Consumer Protection Act 68 of 2008: Section 14(3)(b)(i) i. V. m. Regulation 5(2) und (3), Section 14(2)(b)(i)(bb), Section 14(2)(b) und (3), Section 14(2)(c), Section 40(1)(b) und (d), Section 41(3) (in den Gründen i. V. m. Section 29(b)); Verwaltungsstrafe nach Section 112
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Telecoms, IT and software
- Repeat case
- no
- Mitigating circumstances
- Credits to affected consumers, dropping cancellation fees for SIM-only contracts and cooperation with the National Consumer Commission and the Tribunal.
Original amount 1,000,000 ZAR, converted at the ECB reference rate of 13 Oct 2023.
Checked against the official source on 8 Oct 2026 · Company name anonymised since 13 Oct 2025 · Direct link