Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe, North America and Asia-Pacific: 1,838 cases from 37 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

1case from 1 jurisdiction
€835,189Total of monetary amounts
€835,189Largest single case: Kiwibank Limited
€835,189Median per case with an amount

Click a bar to drill down one level.

When?

per quarter, by date of decision
Trend
PeriodCasesTotal
Q4 20230–
Q1 20240–
Q2 20240–
Q3 20240–
Q4 20241€835,189
Q1 20250–
Q2 20250–
Q3 20250–
Q4 20250–
Q1 20260–
Q2 20260–
Q3 20260–
Q4 20260–

1 case

26 Nov 2024 Kiwibank LimitedKiwibank: 1.5 million NZD fine for systemically misapplied customer terms New ZealandMisleading advertising and pricing €835,189

The bank pleaded guilty to 21 charges under the Fair Trading Act because for years it had not provided services to customers on the agreed terms, for example discounts and interest-free periods under package agreements, correctly calculated repayments, the switch to principal repayments after interest-only periods and correct fees. Around 35,000 customers were overcharged a total of 6.8 million NZD; on 26 November 2024 the Auckland District Court imposed a fine of 1.5 million NZD. According to the Commerce Commission (New Zealand's consumer and competition regulator), the causes were errors in electronic systems and a lack of quality assurance checks on whether staff knew and followed the processes.

What organisations can take from it

Agreed terms must be correctly set up in systems and monitored through quality assurance; system errors are no excuse.

Relevance to training and awareness

Correctly applying agreed terms in banking processes

Missing or inadequate training played a role in the decision.

Authority / court
Auckland District Court (Anklage: Commerce Commission)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Fair Trading Act 1986, ss 13(i), 40(1)
Action
Fine
Status of proceedings
final
Sector
Financial services and insurance
Mitigating circumstances
The bank had identified and reported the errors itself and is progressively refunding customers 9.2 million NZD.
Published
27 Nov 2024

Original amount 1,500,000 NZD, converted at the ECB reference rate of 26 Nov 2024.

Checked against the official source on 3 Oct 2026 · Direct link

Report an error

Anonymous: we store only your text, no contact details and no IP address.

Ready for training that actually lands?

Try the combination for free: automated administration for you, learning formats that fit your team, with no minimum or credit card.

Start 14-day free trial