Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

1case from 1 jurisdiction
€1.1mTotal of monetary amounts
€1.1mMedian per case with an amount

Click a bar to drill down one level.

When?

per quarter, by date of decision
Trend
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Q2 20241€1.1m
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1 case

3 Apr 2024 Allround Hollands Energie B.V. (Hollandse Energie Maatschappij, HEM)HEM: 1.1 million EUR for misleading telemarketing of energy contracts NetherlandsMisleading advertising and pricing €1.1m

Telesales agents of the energy supplier did not identify themselves as HEM, presented the calls as "price protection" or a contract review and put the people they called under pressure; the customers ended up in expensive fixed-price contracts with high cancellation fees. The ACM imposed a fine of 1.1 million EUR.

What organisations can take from it

Sales calls must disclose who is calling and for what purpose – the company is liable for its call centres.

Relevance to training and awareness

Telephone sales and call scripts (including at sales partners)

Authority / court
Autoriteit Consument & Markt (ACM)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Niederländisches Verbraucherrecht: Verbot irreführender und aggressiver Geschäftspraktiken
Action
Fine
Status of proceedings
unknown
Sector
Energy and utilities
Published
3 Apr 2024

Checked against the official source on 25 Sep 2026 · Direct link

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