Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific and Middle East: 1,929 cases from 40 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

1case from 1 jurisdiction
€8.48mTotal of monetary amounts
€8.48mLargest single case: Opus Energy Limited
€8.48mMedian per case with an amount

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When?

per quarter, by date of decision
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Q4 20241€8.48m
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1 case

13 Nov 2024 Opus Energy LimitedOfgem: Opus Energy pays GBP 7.08m after overcharging business customers United KingdomConsumer protection and online retail €8.48m

Opus Energy self-reported that two faults in its billing system had led to overcharging on 87,825 business customer accounts between 2003 and 2023, for example through wrong tariffs or duplicated billing periods. Ofgem found breaches of the licence conditions on fair treatment, operational capability and billing based on meter readings; Opus is paying a package of GBP 7,077,077 in total, made up of GBP 3,914,531 in refunds, GBP 1,597,058 in inflation uplift, GBP 1,304,555 in goodwill payments and GBP 260,933 to the energy industry voluntary redress fund.

What organisations can take from it

Billing systems need regular audits – small individual errors grow into millions over the years.

Relevance to training and awareness

Billing accuracy and control of IT systems

Authority / court
Office of Gas and Electricity Markets (Ofgem)
Area of law
Consumer protection and online retail
Legal basis
Standard Licence Conditions 0A, 4A und 21B der Gas- und Stromversorgungslizenzen
Action
Other
Status of proceedings
final
Sector
Energy and utilities
Mitigating circumstances
Self-reporting, full cooperation and swift remediation; according to Ofgem the package would otherwise have been higher.
Published
13 Nov 2024

Original amount 7,077,077 GBP, converted at the ECB reference rate of 13 Nov 2024.

Checked against the official source on 3 Oct 2026 · Direct link

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