Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe, North America and Asia-Pacific: 1,838 cases from 37 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by authority- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission) €981,557 54 % · 2 cases
- Auckland District Court (Anklage: Commerce Commission) €835,189 46 % · 1 case
What for?
by action- Fine €1.82m 100 % · 3 cases
Who?
by sectorAll sectors
When?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q4 2023 | 0 | – |
| Q1 2024 | 0 | – |
| Q2 2024 | 0 | – |
| Q3 2024 | 0 | – |
| Q4 2024 | 1 | €835,189 |
| Q1 2025 | 0 | – |
| Q2 2025 | 0 | – |
| Q3 2025 | 0 | – |
| Q4 2025 | 1 | €416,072 |
| Q1 2026 | 0 | – |
| Q2 2026 | 1 | €565,485 |
| Q3 2026 | 0 | – |
| Q4 2026 | 0 | – |
3 cases
5 Jun 2026 CityFitness Group LimitedCityFitness: 1,120,000 NZD for a price rise disguised as a “transaction fee” €565,485
New Zealand's largest gym chain kept advertising a membership at 6.99 NZD a week on its website, Instagram and Google ads, although all new members had to pay a compulsory 3% surcharge that it presented as a “transaction fee” but which in fact served to raise revenue generally. After pleading guilty to eight representative charges (offending period 21 December 2023 to 30 April 2025), the company was sentenced on 5 June 2026 to a fine of 1,120,000 NZD. According to the Commerce Commission (ComCom, New Zealand's competition and consumer authority), the surcharge affected more than 125,000 members and generated around 1.6 million NZD in additional revenue.
Unavoidable surcharges belong in the advertised price and must not be passed off as a payment-related fee.
Transparent total prices and honestly labelled surcharges
- Authority / court
- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Fair Trading Act 1986, ss 11, 40(1)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Other
- Culpability
- intentional
- Liability of senior managers
- According to the court, the labels “transaction fee” and “Payment Authority Fee” were approved at the highest level; the fee increase was decided by senior executives.
- Published
- 9 Jun 2026
Original amount 1,120,000 NZD, converted at the ECB reference rate of 5 Jun 2026.
- Commerce Commission: ComCom action sees CityFitness fined $1.12m for a misleading ‘transaction fee’ (09.06.2026) Press release of an authority
- Commerce Commission, Case register: CityFitness Group Limited (PRJ0048254) Official register or notice
Checked against the official source on 3 Oct 2026 · Direct link
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16 Oct 2025 HelloFresh New Zealand LimitedHelloFresh New Zealand: 845,000 NZD for misleading reactivation of subscriptions €416,072
Between February 2022 and July 2023 the meal-kit provider called former customers, ostensibly to gather feedback but mainly to offer them discount vouchers, without making clear that accepting could reactivate their paid subscription; after more than a million call attempts, almost 80,000 subscriptions were reactivated. After pleading guilty to five charges under s 11 of the Fair Trading Act, the company was fined 845,000 NZD on 16 October 2025.
Anyone reactivating subscriptions by phone must state clearly before the customer agrees that paid deliveries will resume, and must respect a refusal.
Subscription traps and informed consent in telephone sales
- Authority / court
- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Fair Trading Act 1986, s 11
- Action
- Fine
- Status of proceedings
- final
- Sector
- Retail and e-commerce
- Published
- 17 Oct 2025
Original amount 845,000 NZD, converted at the ECB reference rate of 16 Oct 2025.
- Commerce Commission: HelloFresh guilty of misleading subscriptions (17.10.2025) Press release of an authority
- Commerce Commission, Case register: HelloFresh New Zealand Limited (PRJ0046462) Official register or notice
Checked against the official source on 3 Oct 2026 · Direct link
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26 Nov 2024 Kiwibank LimitedKiwibank: 1.5 million NZD fine for systemically misapplied customer terms €835,189
The bank pleaded guilty to 21 charges under the Fair Trading Act because for years it had not provided services to customers on the agreed terms, for example discounts and interest-free periods under package agreements, correctly calculated repayments, the switch to principal repayments after interest-only periods and correct fees. Around 35,000 customers were overcharged a total of 6.8 million NZD; on 26 November 2024 the Auckland District Court imposed a fine of 1.5 million NZD. According to the Commerce Commission (New Zealand's consumer and competition regulator), the causes were errors in electronic systems and a lack of quality assurance checks on whether staff knew and followed the processes.
Agreed terms must be correctly set up in systems and monitored through quality assurance; system errors are no excuse.
Correctly applying agreed terms in banking processes
Missing or inadequate training played a role in the decision.
- Authority / court
- Auckland District Court (Anklage: Commerce Commission)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Fair Trading Act 1986, ss 13(i), 40(1)
- Action
- Fine
- Status of proceedings
- final
- Sector
- Financial services and insurance
- Mitigating circumstances
- The bank had identified and reported the errors itself and is progressively refunding customers 9.2 million NZD.
- Published
- 27 Nov 2024
Original amount 1,500,000 NZD, converted at the ECB reference rate of 26 Nov 2024.
- Commerce Commission: Systemic breaches of consumer law lead to $1.5million fine for Kiwibank (27.11.2024) Press release of an authority
- Commerce Commission, Case register: Kiwibank Limited (Fair Trading Act 1986 ss 13(i), 40(1)) Official register or notice
Checked against the official source on 3 Oct 2026 · Direct link