Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific, Middle East and Africa: 2,207 cases from 44 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

Data protection Clear all filters
529cases from 40 jurisdictions
€6.84bnTotal of monetary amounts (378 cases with an amount)
€1.2bnLargest single case: an Irish subsidiary of a US platform group
€178,643Median per case with an amount

Click a bar to drill down one level.

When?

per year, by date of decision
Trend
PeriodCasesTotal
202248€983.5m
2023120€1.69bn
2024123€1.19bn
2025137€2.45bn
2026101€522.9m

529 cases

12 May 2023 an Irish subsidiary of a US platform groupPlatform group: 1.2 billion EUR – user data still transferred to the USA after Schrems II IrelandInternational data transfersanonymised €1.2bn

Following the Schrems II judgment, the company continued to transfer data of users of its social network from the EU/EEA to the USA on the basis of standard contractual clauses without effectively addressing the risks identified by the CJEU. On the instruction of the EDPB, the Data Protection Commission (DPC) imposed 1.2 billion EUR and ordered the company to suspend future transfers and to cease processing the data unlawfully stored in the USA.

What organisations can take from it

Standard contractual clauses alone are not enough – every third-country transfer requires a robust transfer impact assessment with effective supplementary measures.

Authority / court
Data Protection Commission (DPC)
Area of law
Data protection · International data transfers
Legal basis
Art. 46 Abs. 1 DSGVO; Art. 58 Abs. 2 lit. d und j DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Media and online platforms
Employees
10,000 or more
Published
22 May 2023

Checked against the official source on 28 Sep 2026 · Version 4 · Company name anonymised since 12 May 2025 · Direct link

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22 Sep 2026 Miljödata i Karlskrona AktiebolagIMY: 1.8 million SEK against HR software provider Miljödata after data leak SwedenData breaches and data security €160,053

The provider of web-based systems for sickness reporting, rehabilitation and occupational safety incidents was hacked in August 2025; the stolen personal data appeared on the dark web shortly afterwards. The Swedish data protection authority (Integritetsskyddsmyndigheten, IMY) found that, despite the high need for protection, there were no adequate security measures and no automatic real-time monitoring for attacks, assessed this as negligent and imposed 1,800,000 SEK.

What organisations can take from it

Service providers hosting the health and personnel data of many employers need real-time attack detection, not just perimeter protection.

Authority / court
Integritetsskyddsmyndigheten (IMY)
Area of law
Data protection · Data breaches and data security
Legal basis
Art. 32 Abs. 1 DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Telecoms, IT and software
Culpability
negligent
Published
22 Sep 2026

Original amount 1,800,000 SEK, converted at the ECB reference rate of 22 Sep 2026.

Checked against the official source on 25 Sep 2026 · Direct link

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17 Sep 2026 PFC Technologies Co., Ltd. (vormals PeopleFund Company)P2P lending platform shared customer data without consent: FSS sanctions PFC South KoreaData protection €45,990

According to the sanctions disclosure of the Financial Supervisory Service (FSS, Korea's financial supervisor), the online lending platform PFC Technologies transferred the resident registration numbers of 8,497 customers to a third party without their consent on 28 September 2022 in order to calculate the error rate of a new service for mortgage customers, and received credit information on the same customers from that third party, likewise without consent (such as the address and official value of their properties); in addition, when the inspection began it had not implemented password rules against easily guessed numbers. The sanction of 17 September 2026 comprises an institutional warning, an administrative fine (과태료) of KRW 24 million and a penalty surcharge (과징금) of KRW 49 million, KRW 73 million in total.

What organisations can take from it

Even for internal tests and quality measurements, customer data may only be passed to third parties with consent or a clear legal basis.

Relevance to training and awareness

Consent for sharing credit data and password rules

Authority / court
Financial Supervisory Service (FSS)
Area of law
Data protection
Legal basis
Art. 19, 32 und 34 Credit Information Use and Protection Act; Art. 16, 28 und 29 Durchführungsverordnung
Action
Fine
Status of proceedings
unknown
Sector
Financial services and insurance
Liability of senior managers
Measures against individuals are not set out here.
Published
17 Sep 2026

Original amount 73,000,000 KRW, converted at the ECB reference rate of 17 Sep 2026.

Checked against the official source on 4 Oct 2026 · Direct link

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3 Sep 2026 Banco Bilbao Vizcaya Argentaria, S.A. – Niederlassung Italien (BBVA Italia)Garante: 5.5 million EUR against BBVA Italia over advertising despite objection ItalyMarketing and consent €5.51m

For seven months (October 2025 to May 2026), the bank continued to send a customer advertising via its app, although he had objected several times. The Italian data protection authority (Garante per la protezione dei dati personali) also found deficient systems for implementing objections and inaccurate information about the processing, and imposed 5,508,000 EUR (Provvedimento No. 613).

What organisations can take from it

An objection to advertising must take effect immediately and reliably across all channels – including app messages.

Authority / court
Garante per la protezione dei dati personali
Area of law
Data protection · Marketing and consent
Legal basis
Art. 5 Abs. 1 lit. a, Art. 12, 21, 24 DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Financial services and insurance
Published
11 Sep 2026

Checked against the official source on 25 Sep 2026 · Direct link

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3 Sep 2026 Azienda Sanitaria Universitaria Friuli Centrale (ASUFC)Garante: Udine hospital group pays 24,000 EUR for viewing a colleague's patient record ItalyEmployee data €24,000

Hospital staff opened a colleague's electronic health record to organise duty rosters during Covid rather than for treatment purposes. Technical barriers limiting access to treating staff were lacking; the Italian data protection authority (Garante per la protezione dei dati personali) imposed 24,000 EUR (Provvedimento No. 616).

What organisations can take from it

Patient records may only be opened for treatment – include this in training and secure it technically through role-based rights and logging.

Relevance to training and awareness

Purpose limitation when accessing patient records

Authority / court
Garante per la protezione dei dati personali
Area of law
Data protection · Employee data
Legal basis
Art. 5 Abs. 1 lit. a, b, c, f, Art. 9, 25, 32 DSGVO; Art. 75 Codice privacy; Linee guida dossier sanitario
Action
Fine
Status of proceedings
unknown
Sector
Healthcare
Published
11 Sep 2026

Checked against the official source on 25 Sep 2026 · Direct link

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3 Sep 2026 ASIS – Azienda Speciale per la gestione degli Impianti Sportivi (Trento)Garante: 8,000 EUR for cameras in swimming pool changing rooms of a Trentino sports operator ItalyVideo surveillance €8,000

Since 2007, the municipal sports facilities operator had had cameras in the changing rooms of a swimming pool that recorded the locker area. The Italian data protection authority (Garante per la protezione dei dati personali) found no sound legal basis, incomplete notices and a 72-hour retention period not justified by a necessity assessment, and imposed 8,000 EUR (Provvedimento No. 619); the cameras were removed during the proceedings.

What organisations can take from it

Changing rooms and comparably intimate areas are off limits for video surveillance – even when theft prevention is the motive.

Authority / court
Garante per la protezione dei dati personali
Area of law
Data protection · Video surveillance
Legal basis
Art. 5 Abs. 1 lit. a, Art. 6 Abs. 1 lit. c und e DSGVO; Art. 2-ter Codice privacy
Action
Fine
Status of proceedings
unknown
Sector
Public sector
Published
11 Sep 2026

Checked against the official source on 25 Sep 2026 · Direct link

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26 Aug 2026 GS Retail Co., Ltd.GS Retail: 12.839 billion KRW after credential stuffing on GS SHOP and GS25 South KoreaData breaches and data security €7.95m

Using credentials stolen elsewhere, attackers logged in en masse on the websites of GS SHOP (June 2024 to February 2025) and GS25 (December 2024 to January 2025) and obtained data on 1,581,025 and 79,128 people respectively; GS Retail Co., Ltd. detected neither the bursts of login attempts from the same IP addresses nor the rising number of failed attempts, and after the first discovery at GS25 did not stop the parallel attack on GS SHOP. The authority also found an inadequate data protection organisation and that 1,599 further people were notified more than 72 hours late, imposed a penalty surcharge of 12,836,000,000 KRW and an administrative fine of 3,000,000 KRW (12,839,000,000 KRW in total) and ordered detection measures and a review of the data protection organisation.

What organisations can take from it

Login pages need rate limiting and anomaly detection; after a first credential-stuffing finding, all of a company’s portals must be checked.

Relevance to training and awareness

Credential stuffing and password reuse

Authority / court
Personal Information Protection Commission (PIPC, 개인정보보호위원회)
Area of law
Data protection · Data breaches and data security
Legal basis
Personal Information Protection Act (개인정보 보호법) Art. 29, Art. 34(1); Sanktion nach Art. 64-2(1) Nr. 9
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Culpability
negligent
Mitigating circumstances
Reduction of 30% because no benefit was derived and 40% for cooperation, remediation and protective efforts (ISMS-P certification, self-regulation, privacy impact assessment); increase of 50% because the infringement lasted more than two years.
Liability of senior managers
The company was ordered to deploy dedicated data protection staff and to define the powers and responsibility of its chief privacy officer (CPO) clearly.
Published
31 Aug 2026

Original amount 12,839,000,000 KRW, converted at the ECB reference rate of 26 Aug 2026.

Checked against the official source on 4 Oct 2026 · Direct link

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25 Aug 2026 Health Service Executive (HSE)Irish health service HSE: 645,000 EUR for neglected paper patient records IrelandData breaches and data security €645,000

In 2023, intruders gained access to two former psychiatric hospitals and posted videos of the patient records stored there online. An inspection of twelve sites found records with mould, water and animal damage in unsuitable rooms, up to and including shipping containers. Ireland's Data Protection Commission (DPC) imposed a fine of 645,000 EUR, issued a reprimand and ordered audits and the relocation of records.

What organisations can take from it

Data protection also applies to paper archives in disused buildings – retention requires an inventory, erasure periods and physical security.

Relevance to training and awareness

Physical security and retention of paper records

Authority / court
Data Protection Commission (DPC)
Area of law
Data protection · Data breaches and data security
Legal basis
DSGVO Art. 5 Abs. 1 lit. e und f, 32 Abs. 1, 33 Abs. 1, 34 Abs. 1
Action
Fine
Status of proceedings
final
Sector
Public sector
Employees
10,000 or more
Published
2 Sep 2026

Checked against the official source on 25 Sep 2026 · Direct link

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24 Aug 2026 ByteDance Brasil Tecnologia Ltda. (TikTok)ANPD fines TikTok operator 153.77 million BRL over data of minors BrazilData protection €25.6m

The Agência Nacional de Proteção de Dados (ANPD, Brazilian data protection authority) imposed three fines totalling 153,769,671.33 BRL on ByteDance Brasil Tecnologia Ltda., which operates TikTok in Brazil (63,176,686.67 BRL each for breaches of Art. 7 and Art. 6 VIII LGPD, and 27,416,297.99 BRL for Art. 6 X LGPD). According to the decision, data of children and adolescents were processed without a valid legal basis both in the feed available without registration and when accounts were created, and effective preventive and accountability measures were lacking. The authority also ordered the deletion of data of registered adolescents aged 13 to 18 whose legal representation is not regularised within 60 working days, backed by a daily penalty of 137,081.49 BRL for each day of delay.

What organisations can take from it

Platforms that reach minors need a sound legal basis and demonstrably effective safeguards – including for services used without registration.

Relevance to training and awareness

Protecting the data of children and adolescents on online platforms

Authority / court
Agência Nacional de Proteção de Dados (ANPD), Superintendência de Fiscalização
Area of law
Data protection
Legal basis
Art. 6 VIII, Art. 6 X und Art. 7 LGPD (Lei nº 13.709/2018); Sanktionen nach Art. 52 LGPD; Resolução CD/ANPD nº 4/2023 (Regulamento de Dosimetria)
Action
Fine
Status of proceedings
unknown
Sector
Media and online platforms
Employees
10,000 or more
Published
25 Aug 2026

Original amount 153,769,671.33 BRL, converted at the ECB reference rate of 24 Aug 2026.

Checked against the official source on 3 Oct 2026 · Direct link

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19 Aug 2026 Poliserv JG (PJG) SRLPhishing on admin account – Poliserv JG must pay 3,000 EUR RomaniaData breaches and data security €2,998

Attackers obtained the credentials of a user account with administrator rights through phishing and accessed customer data. The Romanian data protection authority (ANSPDCP) criticised the lack of technical and organisational measures and of regular effectiveness testing, imposed 15,728 lei (3,000 EUR) and ordered regular employee training, including on recognising phishing e-mails. Date = publication of the press release; according to the authority, the investigation was concluded in the previous month.

What organisations can take from it

Admin accounts need MFA, and all employees must be able to recognise phishing – the supervisory authority now expressly orders training.

Relevance to training and awareness

Phishing recognition, protection of privileged accounts

Missing or inadequate training played a role in the decision.

Authority / court
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
Area of law
Data protection · Data breaches and data security
Legal basis
Art. 32 Abs. 1 lit. b und Abs. 2 DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Other
Published
19 Aug 2026

Original amount 15,728 RON, converted at the ECB reference rate of 19 Aug 2026.

Checked against the official source on 25 Sep 2026 · Direct link

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19 Aug 2026 KDDI株式会社 (KDDI Corporation)KDDI: data protection authority guidance after leak of 12.2 million email credentials JapanData breaches and data security Reprimand or warning

Through a software vulnerability in a mail platform developed by KDDI and provided to several internet service providers, unauthorised parties obtained the credentials (email address and password) of 12,231,954 people; 7,616,173 passwords were stored in plain text, so mailboxes could be read (discovered on 17 June 2026). The authority gave KDDI guidance (shidō) under Art. 147 APPI to improve its technical security measures because access controls against attackers spreading through the system had been inadequate, required a report by 19 October 2026 and also gave such guidance to individual providers responsible for the plain-text storage.

What organisations can take from it

Passwords must never be stored in plain text, and platforms that serve many customers need layered defences against attackers spreading after a breach.

Relevance to training and awareness

Password security and password reuse

Authority / court
Personal Information Protection Commission (PPC, 個人情報保護委員会)
Area of law
Data protection · Data breaches and data security
Legal basis
Act on the Protection of Personal Information (APPI, 個人情報の保護に関する法律) Art. 147, Art. 146 Abs. 1
Action
Reprimand or warning
Status of proceedings
unknown
Sector
Telecoms, IT and software
Employees
10,000 or more
Published
19 Aug 2026

Checked against the official source on 4 Oct 2026 · Direct link

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12 Aug 2026 Lab Pharma ASLab Pharma AS: NOK 205,000 for threatening Datatilsynet staff NorwayData subject rights and transparency €18,745

Datatilsynet (Norwegian Data Protection Authority) fined the online dietary supplement retailer Lab Pharma AS NOK 205,000 for breaching its duty to cooperate with the supervisory authority (Art. 31 GDPR): the company had threatened case handlers with police reports and lawsuits in order to end the investigation of a complaint, and submitted requested documents late. The authority also ordered the company to delete the name and images of a former advertising partner (an influencer) from all its websites and to stop using her data for marketing until it can demonstrate a legal basis, as the underlying contract had already expired in March 2017.

What organisations can take from it

Anyone who considers a supervisory order unlawful must use the available appeal routes – threats against case handlers and missed deadlines become a sanctionable breach in their own right.

Relevance to training and awareness

Dealing with supervisory authorities and the duty to cooperate

Authority / court
Datatilsynet
Area of law
Data protection · Data subject rights and transparency
Legal basis
Art. 31, Art. 58 Abs. 2 lit. f, g und i, Art. 83 DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Culpability
intentional
Liability of senior managers
Datatilsynet attributed the intentional conduct of the company's management to the company.
Published
17 Aug 2026

Original amount 205,000 NOK, converted at the ECB reference rate of 12 Aug 2026.

Checked against the official source on 28 Sep 2026 · Direct link

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7 Aug 2026 ACRO Criminal Records OfficeICO: reprimand for ACRO Criminal Records Office after cyber incident United KingdomData breaches and data security Reprimand or warning

The UK Information Commissioner's Office (ICO) issued a reprimand to ACRO Criminal Records Office. According to the ICO, it followed a cyber incident that may have affected the personal data of around 10,000 people in the UK. The ICO found infringements of the duty to implement appropriate technical and organisational security measures under Article 32 UK GDPR. No fine was imposed.

Authority / court
Information Commissioner's Office (ICO)
Area of law
Data protection · Data breaches and data security
Legal basis
Art. 32(1), 32(1)(b) und 32(1)(d) UK GDPR; Verwarnung nach Art. 58(2)(b) UK GDPR
Action
Reprimand or warning
Status of proceedings
unknown
Sector
Public sector

Checked against the official source on 28 Sep 2026 · Version 2 · Direct link

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6 Aug 2026 Elderly Aids LimitedICO: £190,000 fine for Elderly Aids over unsolicited marketing calls United KingdomMarketing and consent €221,691

The ICO fined Elderly Aids Limited, a seller of call-blocking devices, £190,000 and also issued an enforcement notice. The ICO found that the company had made 758,053 unsolicited direct marketing calls to numbers registered with the TPS/CTPS whose subscribers had not agreed to such calls, leading to 20 complaints. The legal basis is regulations 21 and 24 of PECR. Under the notice, payment by 7 September 2026 reduces the amount by 20% to £152,000.

Authority / court
Information Commissioner's Office (ICO)
Area of law
Data protection · Marketing and consent
Legal basis
Regulations 21 und 24 PECR; section 55A DPA 1998 (Geldbuße), section 40 DPA 1998 (Anordnung)
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce

Original amount 190,000 GBP, converted at the ECB reference rate of 6 Aug 2026.

Checked against the official source on 28 Sep 2026 · Version 2 · Direct link

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6 Aug 2026 AMATO BESTSELLER S.R.L.AMATO BESTSELLER: 45,000 EUR plus 50,000 lei for data access and robocalls RomaniaMarketing and consent €54,316

Following several complaints, the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (Romanian data protection authority, ANSPDCP) found that current and former employees, untrained and without procedural rules, had access to extensive data (including health, family and income data), that data subjects were not informed under Art. 14 GDPR, that excessive data were collected and that automated advertising calls were made without consent. Fines: 78,465 lei (15,000 EUR, Art. 32(4)), 52,310 lei (10,000 EUR, Art. 14), 104,620 lei (20,000 EUR, Art. 5/9 GDPR) and 50,000 lei (Law 506/2004); in addition, an order to provide regular employee training. Date = publication of the press release; according to the authority, the investigation was concluded in June 2026.

What organisations can take from it

Anyone giving employees access to sensitive customer data must train them and limit access on a need-to-know basis.

Relevance to training and awareness

Training employees in handling customer data; consent for advertising calls

Missing or inadequate training played a role in the decision.

Authority / court
Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
Area of law
Data protection · Marketing and consent
Legal basis
Art. 5 Abs. 1 lit. c i. V. m. Art. 9, Art. 14, Art. 32 Abs. 4 DSGVO; Art. 12 Abs. 1 Gesetz 506/2004
Action
Fine
Status of proceedings
unknown
Sector
Other
Published
6 Aug 2026

Original amount 285,395 RON, converted at the ECB reference rate of 6 Aug 2026.

Checked against the official source on 25 Sep 2026 · Direct link

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29 Jul 2026 KT CorporationKT: 53.979 billion KRW after data leak through manipulated femtocells South KoreaData breaches and data security €32.7m

Attackers copied certificates from lost femtocells of KT Corporation into home-made devices, stayed connected to the mobile network undetected for around eleven months, intercepted data on 16,647 subscribers (phone number, IMSI, IMEI) and used intercepted confirmation codes to trigger unauthorised mobile payments of around 240 million KRW affecting 368 people. For inadequate access control – certificates valid for ten years, no IP restriction, no detection of unknown cell IDs – the authority imposed a penalty surcharge of 53,979,000,000 KRW and ordered vulnerability checks and a stronger role for the chief privacy officer.

What organisations can take from it

Network devices at customer premises are part of the attack surface too – lost devices, long-lived certificates and missing anomaly detection open up the core network.

Relevance to training and awareness

Lost network devices and certificate management

Authority / court
Personal Information Protection Commission (PIPC, 개인정보보호위원회)
Area of law
Data protection · Data breaches and data security
Legal basis
Personal Information Protection Act (개인정보 보호법) Art. 29, Sanktion nach Art. 64-2(1) Nr. 9; gesonderter Beschluss 제2026-015-094호: Art. 63(1)
Action
Fine
Status of proceedings
unknown
Sector
Telecoms, IT and software
Culpability
negligent
Mitigating circumstances
Reduction of 30% because no benefit was derived and a further 50% for cooperation, remediation, compensation of those affected and protective efforts; increase of 50% because the infringement lasted more than two years.
Liability of senior managers
The company was ordered to define the responsibility and role of its chief privacy officer (CPO) for the whole company clearly and to revise its governance.
Published
30 Jul 2026

Original amount 53,979,000,000 KRW, converted at the ECB reference rate of 29 Jul 2026.

Checked against the official source on 4 Oct 2026 · Direct link

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28 Jul 2026 Ελληνική Εταιρεία Τοπικής Ανάπτυξης και Αυτοδιοίκησης Α.Ε. (EETAA) und Υπουργείο Κοινωνικής Συνοχής και ΟικογένειαςCyber attack on EETAA systems: EUR 350,000 against social affairs ministry and operator GreeceData breaches and data security €350,000

A large-scale breach affected EETAA information systems used to implement programmes of the Ministry of Social Cohesion and Family; identification, contact, financial and health data of a large number of people were affected. The Archi Prostasias Dedomenon (Hellenic Data Protection Authority) attributed the success of the attack to outdated systems and inadequate security measures and criticised the absence of a data processing agreement. In Decision 15/2026 it imposed a total of EUR 350,000 (ministry EUR 150,000 under Art. 5(1)(f)/Art. 32 and EUR 50,000 under Art. 28(3) GDPR; EETAA EUR 100,000 under Art. 32 and EUR 50,000 under Art. 28(3) GDPR) and ordered the agreement to be concluded and the planned security measures implemented within one month.

What organisations can take from it

Running legacy systems despite known risks and leaving controller and processor roles without a contract creates liability on both sides.

Relevance to training and awareness

Outdated IT systems and missing data processing agreements in the public sector

Authority / court
Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα (Hellenic Data Protection Authority)
Area of law
Data protection · Data breaches and data security
Legal basis
Art. 5 Abs. 1 lit. f, Art. 28 Abs. 3, Art. 32 Abs. 1, Art. 58 Abs. 2 lit. d und i DSGVO
Action
Fine
Status of proceedings
unknown
Sector
Public sector
Mitigating circumstances
According to the authority, the ministry met its breach notification and communication obligations.

Checked against the official source on 28 Sep 2026 · Direct link

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27 Jul 2026 Metropolitan Police ServiceICO: order and reprimand against London's Met Police after disclosure of sensitive data United KingdomData breaches and data security Order

The Metropolitan Police handed a defendant unredacted documents containing the new address and telephone number of a stalking victim, and in a circular e-mail disclosed 18 people with a parliamentary connection in an open recipient list. The UK Information Commissioner's Office (ICO) ordered improvements within 3 and 12 months, including in data protection training completion rates.

What organisations can take from it

Policies are not enough if mandatory training goes uncompleted for years – monitor and enforce training completion rates.

Relevance to training and awareness

Redacting documents, e-mail distribution lists (BCC), data protection training

Missing or inadequate training played a role in the decision.

Authority / court
Information Commissioner's Office (ICO)
Area of law
Data protection · Data breaches and data security
Legal basis
Data Protection Act 2018, Section 40
Action
Order
Status of proceedings
unknown
Sector
Public sector
Employees
10,000 or more
Culpability
negligent
Published
5 Aug 2026

Checked against the official source on 25 Sep 2026 · Direct link

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24 Jul 2026 Callcenter (anonymisiert)BNetzA: €34,327 fine on call centre, including for incomplete records of consent GermanyMarketing and consent €34,327

The Bundesnetzagentur (Federal Network Agency) imposed fines totalling 34,327 EUR on a call centre that mainly marketed telecoms products: 32,000 EUR for unlawful telephone advertising and 2,327 EUR because consents to sales calls had not been fully documented. The campaign continued despite the gaps and requests to stop calling were sometimes ignored; the company has appealed.

What organisations can take from it

Consents to telephone marketing must be fully documented – if the proof is missing, the campaign must not continue.

Relevance to training and awareness

Consent and proof of consent for telephone marketing

Authority / court
Bundesnetzagentur (BNetzA)
Area of law
Data protection · Marketing and consent
Legal basis
UWG – Verbot unerlaubter Telefonwerbung gegenüber Verbraucherinnen und Verbrauchern; § 7a UWG (Dokumentation und Aufbewahrung von Einwilligungen)
Action
Fine
Status of proceedings
under appeal
Sector
Other

Checked against the official source on 2 Oct 2026 · Direct link

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23 Jul 2026 TIM S.p.A.Garante: €9.5m fine for TIM over unlawful telemarketing through partner call centres ItalyMarketing and consent €9.52m

The Garante (Italian data protection authority) fined TIM 9,516,000 EUR because call centres outside the official sales network made promotional calls on the company's behalf using numbers not recorded in the operators' register ROC or falsified numbers (spoofing), often to lines entered in the do-not-call register, and the contacts obtained in this way reached its systems as apparently lawful leads via fictitious call-back requests on sales partners' web forms. The authority found that TIM had selected and supervised its sales partners inadequately and had systematically failed to answer, or answered late, requests for access, erasure and objection. In addition, TIM must secure its lead process, strengthen oversight of the sales chain and adapt its procedures for data subject rights.

What organisations can take from it

Anyone acquiring customers through agencies and call centres must actively monitor the entire lead chain – a code of conduct does not replace that oversight.

Relevance to training and awareness

Oversight of sales partners and call centres in telemarketing

Authority / court
Garante per la protezione dei dati personali
Area of law
Data protection · Marketing and consent
Legal basis
Art. 5, 6, 7, 12, 15–22, 24, 25, 28 und 32 DSGVO; Art. 130 Codice in materia di protezione dei dati personali (D.Lgs. 196/2003)
Action
Fine
Status of proceedings
unknown
Sector
Telecoms, IT and software
Employees
10,000 or more
Culpability
negligent
Repeat case
yes
Mitigating circumstances
Taken into account as mitigating: short period and limited number of data subjects, measures taken during the proceedings (including checks on and termination of contracts with partners), a high level of cooperation, no special categories of personal data, adherence to the telemarketing code of conduct and substantial investment in controlling the sales chain.
Published
31 Jul 2026

Checked against the official source on 28 Sep 2026 · Direct link

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