Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe, North America and Asia-Pacific: 1,838 cases from 37 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by authority- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission) €1.13m 100 % · 1 case
What for?
by area of lawAll areas of law
Who?
by companyWhen?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q4 2023 | 0 | – |
| Q1 2024 | 0 | – |
| Q2 2024 | 0 | – |
| Q3 2024 | 0 | – |
| Q4 2024 | 0 | – |
| Q1 2025 | 0 | – |
| Q2 2025 | 0 | – |
| Q3 2025 | 1 | €1.13m |
| Q4 2025 | 0 | – |
| Q1 2026 | 0 | – |
| Q2 2026 | 0 | – |
| Q3 2026 | 0 | – |
| Q4 2026 | 0 | – |
1 case
1 Sep 2025 Jetstar Airways Pty LimitedJetstar: 2,250,000 NZD for false statements on compensation rights €1.13m
Between 1 January 2022 and 22 March 2024 the airline gave passengers false information in individual replies, automated emails and on its website about their compensation rights under the Civil Aviation Act for delays and cancellations within its control, so that valid claims were refused. After pleading guilty to 20 representative charges, it was fined 2,250,000 NZD. The Commerce Commission (ComCom, New Zealand's competition and consumer authority) had already issued Jetstar with compliance advice for similar statements before the offending period.
Standard replies and website texts on customer rights must reflect statutory liability correctly, otherwise they become a breach in their own right.
Accurate information on statutory customer rights in complaint handling
- Authority / court
- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission)
- Area of law
- Consumer protection and online retail
- Legal basis
- Fair Trading Act 1986, s 13(i)
- Action
- Fine
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Following the Commerce Commission's intervention, Jetstar compensated 2,692 affected customers with a total of 1,039,390 NZD.
- Published
- 1 Sep 2025
Original amount 2,250,000 NZD, converted at the ECB reference rate of 1 Sep 2025.
- Commerce Commission: ComCom action results in $2.25 million penalty for Jetstar after misleading Kiwi consumers (01.09.2025) Press release of an authority
- Commerce Commission, Case register: Jetstar Airways Pty Ltd (PRJ0047590) Official register or notice
Checked against the official source on 3 Oct 2026 · Direct link