Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

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1case from 1 jurisdiction

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Bundesgerichtshof (I. Zivilsenat), Az. I ZR 200/25 — 0 % · 1 case

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Consumer protection and online retail — 0 % · 1 case

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1 case

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16 Jul 2026 BGH: online cancellation page must not offer a "pause contract" alternative GermanyInformation duties in online retail Order

On the confirmation page of its online cancellation process, a gym operator displayed a highlighted notice with the button "Pause contract via self-service"; in addition, the confirmation button was labelled "Find contract", which the defendant had already acknowledged. In an action brought by the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband), the BGH ruled that the confirmation page may only contain the information required for the cancellation and the confirmation button, set aside the judgment of the Higher Regional Court of Düsseldorf (OLG Düsseldorf) dismissing the action to that extent and ordered the operator to cease and desist.

What organisations can take from it

Keep retention or pause offers off the confirmation page of the online cancellation process.

Relevance to training and awareness

Design of the cancellation process (cancellation button, retention offers)

Authority / court: Bundesgerichtshof (I. Zivilsenat), Az. I ZR 200/25
Area of law: Consumer protection and online retail · Information duties in online retail
Legal basis: § 312k Abs. 1 Satz 1, Abs. 2 BGB (Kündigungsbutton)
Action: Order
Status of proceedings: final
Sector: Other
Published: 16 Jul 2026

Sources

Bestätigungsseite bei Online-Kündigung darf keine Informationen zu Kündigungsalternativen enthalten (Nr. 128/2026) Court press release

Checked against the official source on 25 Sep 2026 · Direct link

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How the radar is compiled

Official sources only

Every case is based on a decision, press release or database of an authority or a court. Press and law-firm reports count at most as additional references.

Four-eyes check

Whoever enters a case may not approve it. A second, independent check compares company, date, amount and area of law with the source. Only then is the case published.

Comparable amounts

Amounts are converted at the ECB reference rate on the day of the decision. Each case also shows the original amount.

Corrections on record

A correction is a new version that is checked again. Every change is logged. You can report errors directly on each case.

Case texts are translated from the German original. Where a translation is not yet available, the German text is shown and marked “(German original)”. Names of authorities, laws and companies are given as in the source.

The radar reports on published decisions and is not legal advice. Decisions that are not yet final are marked as such where the status is known.

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