Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific and Middle East: 1,929 cases from 40 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

1case from 1 jurisdiction
€200,000Total of monetary amounts
€200,000Largest single case: Petrogal, S.A.
€200,000Median per case with an amount

Click a bar to drill down one level.

When?

per quarter, by date of decision
Trend
PeriodCasesTotal
Q4 20230–
Q1 20240–
Q2 20240–
Q3 20240–
Q4 20240–
Q1 20250–
Q2 20250–
Q3 20251€200,000
Q4 20250–
Q1 20260–
Q2 20260–
Q3 20260–
Q4 20260–

1 case

20 Aug 2025 Petrogal, S.A.Portugal: €200,000 for Petrogal over deleted call recordings and more PortugalConsumer protection and online retail €200,000

The energy regulator imposed a combined fine of 400,000 EUR on electricity and gas supplier Petrogal, halved to 200,000 EUR in the settlement procedure. The trigger was an incident in 2023 in which an external service provider deleted all customer call recordings older than 30 days; further breaches were unpaid compensation, incorrect invoice data, deficient customer information, late replies to telephone enquiries and complaint-book entries that were not forwarded.

What organisations can take from it

Retention obligations also apply to data held by service providers; external partners' deletion routines must be controlled contractually and technically.

Relevance to training and awareness

Retention obligations and oversight of external service providers

Authority / court
Entidade Reguladora dos Serviços Energéticos (ERSE)
Area of law
Consumer protection and online retail
Legal basis
Lei n.º 9/2013 (RSSE) i. V. m. RRC 2020, RRC 2023, RQS 2021/2023 und Diretiva ERSE n.º 1/2018; Decreto-Lei n.º 134/2009; Decreto-Lei n.º 156/2005
Action
Fine
Status of proceedings
final
Sector
Energy and utilities
Culpability
negligent
Mitigating circumstances
Cooperation, remedying of the breaches, compensation of the customer and the company's financial situation were taken into account in the settlement procedure.

Checked against the official source on 28 Sep 2026 · Direct link

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