Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific, Middle East and Africa: 2,207 cases from 44 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by countryWhat for?
by topicWho?
by sectorAll sectors
- Transport, logistics and shipping €179.8m 35 % · 6 cases
- Financial services and insurance €127.7m 25 % · 20 cases
- Media and online platforms €100.4m 20 % · 14 cases
- Retail and e-commerce €59.9m 12 % · 23 cases
- Other €14m 3 % · 5 cases
- Automotive €11m 2 % · 2 cases
- Telecoms, IT and software €5.88m 1 % · 1 case
- Defence and security €4.25m 1 % · 1 case
- Construction and real estate €3.6m 1 % · 2 cases
- Energy and utilities €2.42m 0 % · 12 cases
- 1 more€4,722
When?
per year, by date of decision| Period | Cases | Total |
|---|---|---|
| 2022 | 6 | €105.6m |
| 2023 | 9 | €12.9m |
| 2024 | 25 | €216.8m |
| 2025 | 27 | €116.5m |
| 2026 | 21 | €57.3m |
88 cases
13 Aug 2026 Dante International S.A.; Extreme Digital-eMAG Kft. (Betreiber des eMAG-Webshops)eMAG: further 225 million HUF for unfulfilled commitments €620,091
In 2021, the operators of the online retailer eMAG had committed to a support programme for Hungarian businesses, but once again implemented it only partially and not with the prescribed content. In the follow-up review, the Gazdasági Versenyhivatal (Hungarian Competition Authority, GVH) imposed 225 million HUF; in total, the operators have already received fines of 710 million HUF.
Commitments made binding by an authority require dedicated implementation and evidence controlling – otherwise the next fine follows.
- Authority / court
- Gazdasági Versenyhivatal (GVH)
- Area of law
- Consumer protection and online retail
- Legal basis
- Nachprüfungsverfahren zu verbindlichen Zusagen
- Action
- Fine
- Status of proceedings
- final
- Sector
- Retail and e-commerce
- Repeat case
- yes
- Mitigating circumstances
- The companies acknowledged the failures and waived legal remedies.
- Published
- 13 Aug 2026
Original amount 225,000,000 HUF, converted at the ECB reference rate of 13 Aug 2026.
- Újabb 225 milliós GVH-bírságot kapott az eMAG, mert megint hiányosan teljesítette a saját vállalásait Press release of an authority
Checked against the official source on 28 Sep 2026 · Version 2 · Direct link
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4 Aug 2026 Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l.Rome: 2.675 million EUR against e-scooter and e-bike sharing providers over blocked free rides €2.68m
The three sharing providers made it difficult for holders of a Metrebus annual pass to access the free-ride passes promised when the concessions were awarded, through inadequate organisation, cumbersome activation and long waiting times, which shortened the usable time; Bird also deactivated accounts without prior notice. The AGCM imposed fines totalling 2.675 million EUR in three proceedings (Lime 1.4 million, Dott 525,000, Bird 750,000 EUR).
Promised benefits must also be redeemable in organisational terms – sluggish processing can itself be unfair.
Customer service and redemption of promised services
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette), Verfahren PS13028, PS13029, PS13030
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 6 Aug 2026
- PS13028-PS13029-PS13030 - Roma, sanzioni per 2,675 milioni di euro a operatori monopattini elettrici ed e-bike in sharing Press release of an authority
- AGCM Provvedimento PS13028 (Lime Technology S.r.l.) Decision of an authority
- AGCM Provvedimento PS13029 (EmTransit S.r.l. – Dott) Decision of an authority
- AGCM Provvedimento PS13030 (Bird Rides Italy S.r.l.) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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29 Jul 2026 AvisAvis: maximum fine of 1 million EUR for handling fee on traffic fines €1m
The car rental company charged customers an "administration fee" of 33.88 to 45 EUR when a rental car incurred a traffic offence – even though naming the driver is a statutory obligation of the rental company. Spain's Ministry of Social Rights, Consumer Affairs and 2030 Agenda classified this as a very serious infringement and imposed the maximum fine of 1 million EUR; a court had already declared the clause void in 2020.
No additional fee may be charged for fulfilling statutory obligations – least of all after a court has prohibited the clause.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Artt. 82, 87.5 y 87.6 TRLGDCU (Real Decreto Legislativo 1/2007)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Repeat case
- yes
- Published
- 29 Jul 2026
- Consumo sanciona con un millón de euros a la empresa de alquiler de coches Avis por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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29 Jul 2026 Österreichischer Rundfunk (ORF)KommAustria finds unlabelled product placement in ORF's ‘Sport aktuell’ Order
In the programme ‘Sport aktuell’ on ORF 1 on 29 July 2025, a logo wall was visible as product placement without being labelled. The Austrian Communications Authority (Kommunikationsbehörde Austria, KommAustria) found, with final effect, a violation of the ORF Act (ORF-Gesetz).
Product placements must be identified and labelled by the editorial team – including logo walls in the background.
Labelling of advertising and product placement
- Authority / court
- Kommunikationsbehörde Austria (KommAustria)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- § 16 Abs. 5 Z 4 ORF-G
- Action
- Order
- Status of proceedings
- final
- Sector
- Media and online platforms
- Published
- 29 Jul 2026
- KommAustria, Entscheidung 2025-0.606.040-3-A (ORF, Sport aktuell) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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28 Jul 2026 TrenitaliaTrenitalia removes hurdles to refunds for delays following AGCM proceedings Order
For refunds in the event of delays of 60 minutes or more or cancellations, Trenitalia required prior written confirmation from the call centre or ticket office. The AGCM accepted binding commitments: abolition of the confirmation requirement, strengthened refund channels, an information page on disruptions and an implementation report within three months; no infringement was found.
Additional formalities before statutory refunds act as a hurdle and lead to proceedings.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (impegni); EU-Fahrgastrechte im Eisenbahnverkehr
- Action
- Order
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Binding commitments, no finding of an infringement.
- Published
- 30 Jul 2026
- PS13019 - Trenitalia, accolti impegni su ostacoli ai rimborsi per ritardi prolungati e cancellazioni treni Press release of an authority
- AGCM Provvedimento PS13019 (Trenitalia), Annahme der Zusagen, adunanza del 28 luglio 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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20 Jul 2026 Enforcesco, S.A.Portugal: €107,920 for Enforcesco over switches without consent and gas reserves €107,920
In a settlement procedure the energy regulator ordered electricity and gas supplier Enforcesco to pay 107,920 EUR in total: 90,000 EUR (halved from 180,000 EUR) under the energy-sector sanctions regime and 17,920 EUR in voluntarily paid fines for economic administrative offences. The breaches included taking over 6,853 customers without explicit consent, failing to hold the required natural gas security reserves from January 2023 to February 2025, incorrect invoices, an unlawful disconnection and a call-centre answer rate of only 57.8% in 2023.
Mass customer acquisitions without documented consent and neglected mandatory reserves reveal a lack of compliance oversight during growth.
Consent for supplier switching and the duty to hold security-of-supply reserves
- Authority / court
- Entidade Reguladora dos Serviços Energéticos (ERSE)
- Area of law
- Consumer protection and online retail
- Legal basis
- Lei n.º 9/2013 (RSSE), Art. 28 und 29, i. V. m. RRC 2020 und geltendem RRC, RQS, Diretivas ERSE n.º 1/2018 und 22/2022, Portaria n.º 59/2022; RJCE
- Action
- Fine
- Status of proceedings
- final
- Sector
- Energy and utilities
- Culpability
- negligent
- Mitigating circumstances
- Full admission, cooperation, remedying of all breaches, the company's financial situation and compensation of three customers (150 EUR in total) were taken into account in the settlement procedure.
- ERSE, Decisões sancionatórias 2026: Processo 23/2025 – Enforcesco, S.A. Enforcement database of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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16 Jul 2026 BGH: online cancellation page must not offer a "pause contract" alternative Order
On the confirmation page of its online cancellation process, a gym operator displayed a highlighted notice with the button "Pause contract via self-service"; in addition, the confirmation button was labelled "Find contract", which the defendant had already acknowledged. In an action brought by the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband), the BGH ruled that the confirmation page may only contain the information required for the cancellation and the confirmation button, set aside the judgment of the Higher Regional Court of Düsseldorf (OLG Düsseldorf) dismissing the action to that extent and ordered the operator to cease and desist.
Keep retention or pause offers off the confirmation page of the online cancellation process.
Design of the cancellation process (cancellation button, retention offers)
- Authority / court
- Bundesgerichtshof (I. Zivilsenat), Az. I ZR 200/25
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- § 312k Abs. 1 Satz 1, Abs. 2 BGB (Kündigungsbutton)
- Action
- Order
- Status of proceedings
- final
- Sector
- Other
- Published
- 16 Jul 2026
Checked against the official source on 25 Sep 2026 · Direct link
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26 Jun 2026 Neonet S.A.Neonet: 3 million PLN over false delivery and availability information on Allegro €709,854
On its Allegro account, the electronics retailer promised dispatch within 24 hours even for goods not in stock and did not inform customers in good time of delays or unavailability. UOKiK imposed a fine of 3,043,000 PLN; the decision is not final.
Link delivery and availability information to stock levels; in the event of delays, inform customers immediately.
Availability and delivery information on marketplaces
- Authority / court
- Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Verletzung kollektiver Verbraucherinteressen
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 26 Jun 2026
Original amount 3,043,000 PLN, converted at the ECB reference rate of 26 Jun 2026.
- Empty promises from Neonet – decision by the President of UOKiK Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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23 Jun 2026 Deghi S.p.A.Deghi: 2 million EUR for endlessly renewing countdown discounts €2m
From January 2024 to December 2025, the online retailer advertised time-limited discounts with countdown timers which, once they had expired, restarted with a new timer on identical terms. The AGCM classified this artificial scarcity as a particularly insidious dark pattern and imposed a fine of 2 million EUR.
A countdown must genuinely expire – an automatically restarting timer creates misleading scarcity.
False urgency and countdown timers in online marketing
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 25 Jun 2026
- PS13027 - E-commerce, sanzione di 2 milioni di euro a Deghi S.p.A. per pratica commerciale scorretta Press release of an authority
- AGCM Provvedimento PS13027 (Deghi S.p.A.), adunanza del 23 giugno 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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9 Jun 2026 Philip Morris Italia S.r.l.AGCM fines Philip Morris Italia €7m over "senza fumo" (smoke-free) advertising €7m
Philip Morris Italia widely promoted heated tobacco devices, e-cigarettes and nicotine products for oral use with phrases such as "senza fumo" (smoke-free) and a "smoke-free future"; the AGCM considered this misleading because it suggested that the products were harmless or less harmful, although they can endanger health and safety. The authority imposed a fine of 7,000,000 EUR and prohibited continuation; the proceedings were triggered by a report from the Ministry of Health.
Health-related advertising claims must be complete and substantiated, and a slogan such as "smoke-free" must not imply that a product is harmless.
Health-related advertising claims for tobacco and nicotine products
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 20, 21 Abs. 1 und 3, 22 Codice del consumo (D.lgs. 206/2005)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Other
- Published
- 10 Jun 2026
- AGCM, Provvedimento PS12940 (Adunanza 09.06.2026) Decision of an authority
- AGCM, Comunicato stampa 10.06.2026: PS12940 – Sanzione di 7 milioni a Philip Morris Italia S.r.l. Press release of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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22 May 2026 House of Tickets B.V.ACM: €270,000 fine for Ticketveiling operator over price inflation by bidding bots €270,000
On the auction website Ticketveiling.nl, House of Tickets B.V. drove up the prices of auctioned lots with automatic bids placed by an algorithm and misled consumers about how the final price came about. The ACM (Autoriteit Consument & Markt, Dutch competition and consumer authority) considered 300,000 EUR appropriate and reduced the fine by 10% to 270,000 EUR because the company admitted the infringements in the simplified procedure; it decided not to fine Ticketveiling B.V.
Automated bids placed by the operator in its own auctions deceive bidders and must not be used.
Algorithmic pricing and transparency in online auctions
- Authority / court
- Autoriteit Consument & Markt (ACM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 8.8 Whc i. V. m. Art. 6:193c Abs. 1 lit. d und Art. 6:193g lit. v BW
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Mitigating circumstances
- 10% reduction for admitting the infringements and cooperating in the simplified procedure; the infringements were short and ended voluntarily before the investigation began.
- Published
- 28 May 2026
- ACM – Boete House of Tickets voor misleiding bij online veilingen (Beslisdatum 22-05-2026) Decision of an authority
- ACM – Boetebesluit House of Tickets Decision of an authority
Checked against the official source on 2 Oct 2026 · Direct link
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8 Apr 2026 Alquiler Seguro, S.A.U.Consumer ministry: €3.6m fine on Alquiler Seguro over charges imposed on tenants €3.6m
The Ministerio de Derechos Sociales, Consumo y Agenda 2030 (Spanish Ministry of Social Rights, Consumer Affairs and 2030 Agenda) imposed fines totalling 3,600,902 EUR (1,000,000, 990,900, three times 500,000, 100,001 and 10,001 EUR) on the rental agency Alquiler Seguro for six very serious and one serious breach of tenants' consumer rights. Among other things, the company had required tenants to pay for a tenant service as management and contract costs, to take out home insurance for the landlord's benefit and to bear debt collection and court costs, used a clause allowing reporting to debtor registers and excluded the right of withdrawal. The clauses must be removed and the sanction published.
Agents must not pass management and signing costs on to tenants through mandatory services or add-on contracts; standard clauses in tenancy agreements should be reviewed regularly.
Unfair terms and charges in tenancy agreements
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail
- Legal basis
- Verbraucherschutzrecht (in der Pressemitteilung nicht einzeln zitiert); Ley 12/2023, de 24 de mayo, por el derecho a la vivienda (Verbot, Verwaltungs- und Vertragskosten auf Mieter abzuwälzen)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Construction and real estate
- Published
- 8 Apr 2026
- Consumo multa con 3,6 millones de euros a Alquiler Seguro por prácticas abusivas contra sus inquilinos (08.04.2026) Press release of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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23 Mar 2026 Revolut Group Holdings Ltd, Revolut Bank UAB, Revolut Securities Europe UABAGCM fines Revolut €11.5m over misleading investment, account and IBAN information €11.5m
The AGCM objected to three unfair commercial practices by Revolut: unclear information that investors sometimes acquire only fractional shares, together with misleading "0% commission" advertising; unclear information on account blocks and their aggressive implementation without adequate prior notice or support; and missing information on the requirements and time needed to obtain an Italian IBAN. Fines of 5,000,000 EUR against Revolut Group Holdings Ltd and Revolut Securities Europe UAB, and of 5,000,000 and 1,500,000 EUR against Revolut Group Holdings Ltd and Revolut Bank UAB, each jointly and severally, were imposed, totalling 11,500,000 EUR.
Account blocks need transparent criteria, timely information and a reachable route to resolve them, and "0% commission" must not be advertised where other costs apply.
Transparency on investment products, fee advertising and account blocks
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 20, 21, 22, 24, 25 Codice del consumo (D.lgs. 206/2005)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Financial services and insurance
- Mitigating circumstances
- For the IBAN practice, the AGCM took into account measures that Revolut took on its own initiative during the proceedings.
- Published
- 2 Apr 2026
- AGCM, Provvedimento PS12974 (Adunanza 23.03.2026) Decision of an authority
- AGCM, Comunicato stampa 02.04.2026: PS12974 – Sanzione di oltre 11 milioni di euro a Revolut Press release of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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20 Mar 2026 Brown Thomas Arnotts LimitedCCPC: Brown Thomas Arnotts admits incorrect prior prices online – charity donation ordered €1,000
The CCPC found that the retailer had not stated the correct prior price for price reductions on brownthomas.com and arnotts.ie during the 2024/2025 winter sales. The company pleaded guilty in January 2026; in March 2026 the court ordered a donation of €1,000 to a charity and struck out the charges without conviction.
In discount promotions the stated prior price must be the lowest price in the prescribed reference period – online shops included.
- Authority / court
- Dublin District Court (Anklage: Competition and Consumer Protection Commission, CCPC)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Regulation 5A European Communities (Requirements to Indicate Product Prices) Regulations 2002 (S.I. No. 639/2002), geändert durch S.I. No. 597/2022
- Action
- Other
- Status of proceedings
- final
- Sector
- Retail and e-commerce
- Published
- 5 Jul 2026
- CCPC Consumer Protection Enforcement: Prosecution – Brown Thomas Arnotts Limited Enforcement database of an authority
Checked against the official source on 2 Oct 2026 · Direct link
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17 Mar 2026 Trustpilot Group Plc, Trustpilot A/S, Trustpilot S.r.l.Trustpilot: 4 million EUR fine for inadequate verification of the authenticity of reviews €4m
According to the AGCM, the review platform did not adequately check whether reviews – including those labelled as "verified" – were genuine, and allowed companies to invite specifically selected customers to leave reviews via paid services, which undermined the representativeness of the star ratings. In addition, information on how the platform works and on paid services was lacking; the authority also saw dark pattern elements in this.
Anyone who advertises with verified reviews must actually carry out the verification and disclose the selective collection of reviews.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Fake reviews
- Legal basis
- Artt. 20, 21, 22 e 23, comma 1, lett. bb-ter Codice del Consumo
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Media and online platforms
- Published
- 23 Mar 2026
- PS12962 - Sanzione di 4 milioni di euro a Trustpilot per pratica commerciale scorretta Press release of an authority
- AGCM Provvedimento PS12962 (Trustpilot), adunanza del 17 marzo 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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30 Jan 2026 Orange Polska S.A.Orange Polska: PLN 24.75m for a prepaid fee introduced mid-contract €5.88m
With effect from 4 April 2022, Orange Polska unilaterally introduced a fee for keeping the phone number active in existing prepaid contracts, although neither the law nor the contract allowed this change, and it failed to disclose the fee on starter packs and on its website. UOKiK classed both as unfair practices and imposed fines of PLN 17,325,000 and PLN 7,425,000, totalling PLN 24,750,000. The decision is not final.
New charges in ongoing consumer contracts need a clear statutory or contractual basis and must be disclosed in the offer itself.
Unilateral contract changes and price transparency in prepaid tariffs
- Authority / court
- Prezes Urzędu Ochrony Konkurencji i Konsumentów (UOKiK)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 24 Abs. 2 Nr. 3 und Art. 27 ustawa o ochronie konkurencji i konsumentów i. V. m. Art. 4 und Art. 6 ustawa o przeciwdziałaniu nieuczciwym praktykom rynkowym
- Action
- Fine
- Status of proceedings
- under appeal
- Sector
- Telecoms, IT and software
Original amount 24,750,000 PLN, converted at the ECB reference rate of 30 Jan 2026.
- UOKiK-Entscheidungsdatenbank: Decyzja DOZIK-3/2026 (Orange Polska S.A.) Enforcement database of an authority
- Decyzja nr DOZIK 3/2026 vom 30.01.2026 (öffentliche Fassung) Decision of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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27 Jan 2026 Vacaciones eDreams S.L., eDreams International Network S.L., eDreams S.r.l.AGCM fines eDreams €9m over manipulative design around its Prime subscription €9m
According to the AGCM, eDreams misled consumers about the alleged benefits of its "Prime" subscription using deceptive design elements and manipulative techniques and pushed them into membership (practice A); it also made it hard to leave the subscription (practice B). Vacaciones eDreams S.L., eDreams International Network S.L. and eDreams S.r.l. were jointly and severally fined 6,000,000 and 3,000,000 EUR, a total of 9,000,000 EUR.
A subscription offered during booking must be clearly identifiable as an optional extra and be as easy to end as it is to take out.
Dark patterns in subscriptions during online booking
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Art. 20, 21, 22, 23 Abs. 1 lit. g, 24, 25, 26 lit. f Codice del consumo (D.lgs. 206/2005)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 4 Feb 2026
- AGCM, Provvedimento PS12853 (Adunanza 27.01.2026) Decision of an authority
- AGCM, Comunicato stampa 04.02.2026: PS12853 – Sanzione di 9 milioni di euro a eDreams Press release of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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23 Jan 2026 EDP Comercial – Comercialização de Energia, S.A.Portugal: €130,000 for EDP Comercial over disconnections and a banned clause €130,000
The energy regulator punished 13 offences by EDP Comercial with a combined fine of 260,000 EUR, halved to 130,000 EUR in the settlement procedure. The offences included supplier switches without explicit consent or without checking entitlement, unlawful disconnections and capacity reductions, missed call-centre response targets in 2023 and 2024, an absolutely prohibited standard contract clause and a marketing message that did not disclose its commercial purpose.
Contract clauses and marketing texts need a legal check before use, just as every disconnection does before it is carried out.
Standard terms review, customer communication and disconnection processes in energy sales
- Authority / court
- Entidade Reguladora dos Serviços Energéticos (ERSE)
- Area of law
- Consumer protection and online retail
- Legal basis
- Lei n.º 9/2013 (RSSE) i. V. m. RRC 2021/2023, RQS 2023 und Diretiva ERSE n.º 22/2022; Art. 18 Decreto-Lei n.º 446/85; Art. 9 Decreto-Lei n.º 57/2008 i. V. m. RJCE
- Action
- Fine
- Status of proceedings
- final
- Sector
- Energy and utilities
- Culpability
- negligent
- Mitigating circumstances
- Partial admission, cooperation, evidence of remediation, the company's financial situation and compensation of six customers (50 EUR each) were taken into account in the settlement procedure.
- ERSE, Decisões sancionatórias 2026: Processo 01/2023 – EDP Comercial – Comercialização de Energia, S.A. Enforcement database of an authority
Checked against the official source on 28 Sep 2026 · Direct link
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14 Jan 2026 Zalando SEZalando: around 31 million PLN for missing 30-day lowest prices on discounts €7.34m
Zalando did not display the lowest price of the previous 30 days for discounts, manipulated reference prices to make reductions appear larger and did not present the mandatory information consistently at all stages of the purchasing process. Poland's Office of Competition and Consumer Protection (UOKiK) imposed a fine of 30,945,000 PLN; the decision is not final.
Discount information must be identical and correct on all pages of a shop – listing, product page, shopping basket.
Presentation of discounts in online shops
- Authority / court
- Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Polnische Umsetzung der Omnibus-Richtlinie (Preisangaben bei Preisermäßigungen); Verletzung kollektiver Verbraucherinteressen
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Employees
- 10,000 or more
- Published
- 14 Jan 2026
Original amount 30,945,000 PLN, converted at the ECB reference rate of 14 Jan 2026.
Checked against the official source on 25 Sep 2026 · Direct link
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14 Jan 2026 Whaleco Technology Limited (Temu)Temu: almost 6 million PLN over changing reference prices and discount labelling €1.4m
The operator of the Temu interface omitted the 30-day lowest price or stated it incorrectly, labelled promotions inconsistently and changed reference prices from day to day without the actual price changing. UOKiK imposed a fine of 5,910,900 PLN; the decision is not final.
Reference prices that shift daily without any real price change are a misleading staging of discounts.
- Authority / court
- Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Polnische Umsetzung der Omnibus-Richtlinie (Preisangaben bei Preisermäßigungen); Verletzung kollektiver Verbraucherinteressen
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 14 Jan 2026
Original amount 5,910,900 PLN, converted at the ECB reference rate of 14 Jan 2026.
Checked against the official source on 25 Sep 2026 · Direct link