Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

20cases from 9 jurisdictions
€193mTotal of monetary amounts (17 cases with an amount)
€107.8mLargest single case: Ryanair
€1.1mMedian per case with an amount

Click a bar to drill down one level.

When?

per quarter, by date of decision
Trend
PeriodCasesTotal
Q3 20230—
Q4 20231€441,276
Q1 20240—
Q2 20242€1.23m
Q3 20241€695
Q4 20244€147.3m
Q1 20252€7m
Q2 20250—
Q3 20252€207,555
Q4 20253€26.1m
Q1 20262€8.74m
Q2 20261€2m
Q3 20262€500

20 cases

19 Aug 2026 WH Media GmbHKommAustria penalises person responsible for W24 over advertising in news programme AustriaMisleading advertising and pricing €500

On 29 May 2024, the Vienna broadcaster W24 aired advertising in split screen within the programme ‘24 Stunden Wien’, did not adequately separate advertising from programming and, at around 50 minutes, significantly exceeded the permitted 12 minutes of advertising per hour. The Austrian Communications Authority (Kommunikationsbehörde Austria, KommAustria) imposed fines totalling 500 EUR (plus 50 EUR in costs) on the body authorised to represent the company externally; the GmbH is jointly and severally liable under § 9 (7) VStG (Austrian Administrative Penal Act).

What organisations can take from it

Advertising time limits and the separation requirement also apply to small regional broadcasters – management is personally liable via § 9 VStG.

Authority / court
Kommunikationsbehörde Austria (KommAustria)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
§ 64 Abs. 2 Z 9 i. V. m. §§ 43 Abs. 2, 44 Abs. 1, 45 Abs. 1 AMD-G; § 9 VStG
Action
Fine
Status of proceedings
final
Sector
Media and online platforms
Culpability
negligent
Mitigating circumstances
No previous record, duration of proceedings, remorseful confession and remedial measures initiated.
Liability of senior managers
Fine imposed on the body responsible externally (§ 9 (1) VStG); the company is jointly and severally liable.
Published
19 Aug 2026

Checked against the official source on 25 Sep 2026 · Direct link

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29 Jul 2026 Österreichischer Rundfunk (ORF)KommAustria finds unlabelled product placement in ORF's ‘Sport aktuell’ AustriaMisleading advertising and pricing Order

In the programme ‘Sport aktuell’ on ORF 1 on 29 July 2025, a logo wall was visible as product placement without being labelled. The Austrian Communications Authority (Kommunikationsbehörde Austria, KommAustria) found, with final effect, a violation of the ORF Act (ORF-Gesetz).

What organisations can take from it

Product placements must be identified and labelled by the editorial team – including logo walls in the background.

Relevance to training and awareness

Labelling of advertising and product placement

Authority / court
Kommunikationsbehörde Austria (KommAustria)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
§ 16 Abs. 5 Z 4 ORF-G
Action
Order
Status of proceedings
final
Sector
Media and online platforms
Published
29 Jul 2026

Checked against the official source on 25 Sep 2026 · Direct link

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23 Jun 2026 Deghi S.p.A.Deghi: 2 million EUR for endlessly renewing countdown discounts ItalyMisleading advertising and pricing €2m

From January 2024 to December 2025, the online retailer advertised time-limited discounts with countdown timers which, once they had expired, restarted with a new timer on identical terms. The AGCM classified this artificial scarcity as a particularly insidious dark pattern and imposed a fine of 2 million EUR.

What organisations can take from it

A countdown must genuinely expire – an automatically restarting timer creates misleading scarcity.

Relevance to training and awareness

False urgency and countdown timers in online marketing

Authority / court
Autorità Garante della Concorrenza e del Mercato (AGCM)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Codice del Consumo (pratiche commerciali scorrette)
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Published
25 Jun 2026

Checked against the official source on 25 Sep 2026 · Direct link

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14 Jan 2026 Zalando SEZalando: around 31 million PLN for missing 30-day lowest prices on discounts PolandMisleading advertising and pricing €7.34m

Zalando did not display the lowest price of the previous 30 days for discounts, manipulated reference prices to make reductions appear larger and did not present the mandatory information consistently at all stages of the purchasing process. Poland's Office of Competition and Consumer Protection (UOKiK) imposed a fine of 30,945,000 PLN; the decision is not final.

What organisations can take from it

Discount information must be identical and correct on all pages of a shop – listing, product page, shopping basket.

Relevance to training and awareness

Presentation of discounts in online shops

Authority / court
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Polnische Umsetzung der Omnibus-Richtlinie (Preisangaben bei Preisermäßigungen); Verletzung kollektiver Verbraucherinteressen
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Employees
10,000 or more
Published
14 Jan 2026

Original amount 30,945,000 PLN, converted at the ECB reference rate of 14 Jan 2026.

Checked against the official source on 25 Sep 2026 · Direct link

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14 Jan 2026 Whaleco Technology Limited (Temu)Temu: almost 6 million PLN over changing reference prices and discount labelling PolandMisleading advertising and pricing €1.4m

The operator of the Temu interface omitted the 30-day lowest price or stated it incorrectly, labelled promotions inconsistently and changed reference prices from day to day without the actual price changing. UOKiK imposed a fine of 5,910,900 PLN; the decision is not final.

What organisations can take from it

Reference prices that shift daily without any real price change are a misleading staging of discounts.

Authority / court
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Polnische Umsetzung der Omnibus-Richtlinie (Preisangaben bei Preisermäßigungen); Verletzung kollektiver Verbraucherinteressen
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Published
14 Jan 2026

Original amount 5,910,900 PLN, converted at the ECB reference rate of 14 Jan 2026.

Checked against the official source on 25 Sep 2026 · Direct link

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4 Dec 2025 Jeronimo Martins Polska (Biedronka)Biedronka: almost 105 million PLN over undisclosed conditions for "100 % back" PolandMisleading advertising and pricing €24.7m

The supermarket chain advertised promotions such as "Special Wednesday" with "100 % money back as a voucher", but did not state restrictions concerning product categories, minimum spend and use of the vouchers in radio, app and in-store advertising, only on the receipt, the website or in-store notices. UOKiK imposed a fine of 104,722,016 PLN; the decision is not final.

What organisations can take from it

State the essential restrictions of a promotion in the advertising itself, not just on the receipt.

Relevance to training and awareness

Complete promotion terms in advertising

Authority / court
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Verletzung kollektiver Verbraucherinteressen (irreführende Werbung durch Unterlassen)
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Employees
10,000 or more
Culpability
intentional
Published
4 Dec 2025

Original amount 104,722,016 PLN, converted at the ECB reference rate of 4 Dec 2025.

Checked against the official source on 25 Sep 2026 · Direct link

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19 Nov 2025 Betreibergesellschaft des Onlineshops About You (Sitz Hamburg; in der Mitteilung nicht namentlich genannt)About You: 505 million HUF fine and compensation for countdown pressure and discount claims HungaryMisleading advertising and pricing €1.32m

The fashion mail-order company presented discounts in a misleading manner and exerted psychological pressure with countdowns running down by the second and scarcity notices. In addition to a fine of 505 million HUF imposed by the Gazdasági Versenyhivatal (Hungarian Competition Authority, GVH), the Hamburg-based operating company committed to paying compensation of 1,750 HUF each to all Hungarian customers who made purchases between 31 December 2022 and 31 December 2024 (estimated at over 500 million HUF) and to a consumer protection compliance programme.

What organisations can take from it

Countdown timers and scarcity banners must be true – otherwise they are prohibited purchasing pressure.

Relevance to training and awareness

Dark patterns and price information in online shops

Authority / court
Gazdasági Versenyhivatal (GVH)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Verbot unlauterer Geschäftspraktiken gegenüber Verbrauchern
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Mitigating circumstances
Acknowledgement, cooperation, customer compensation and compliance programme almost halved the fine.
Published
19 Nov 2025

Original amount 505,000,000 HUF, converted at the ECB reference rate of 19 Nov 2025.

Checked against the official source on 25 Sep 2026 · Direct link

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9 Oct 2025 BGH: price reduction only permissible with a clearly legible 30-day lowest price GermanyMisleading advertising and pricing Order

A food discounter advertised a coffee with a price reduction without stating the lowest total price of the previous 30 days unambiguously, clearly recognisably and legibly. In an action brought by the Wettbewerbszentrale (Centre for Protection against Unfair Competition), the BGH upheld the injunction issued by the lower courts (Regional Court of Amberg, Higher Regional Court of Nuremberg).

What organisations can take from it

In all discount advertising, state the 30-day lowest price as clearly as the discount itself.

Relevance to training and awareness

Price information in discount advertising (30-day lowest price)

Authority / court
Bundesgerichtshof (I. Zivilsenat), Az. I ZR 183/24
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
§ 11 Abs. 1 PAngV; § 5a Abs. 1, § 5b Abs. 4 UWG
Action
Order
Status of proceedings
final
Sector
Retail and e-commerce
Published
9 Oct 2025

Checked against the official source on 25 Sep 2026 · Direct link

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31 Jul 2025 BGH: no before-and-after images for nose and chin correction with hyaluronic acid GermanyMisleading advertising and pricing Order

A practice for aesthetic treatments advertised hyaluronic acid filler injections for the nose and chin on its website and on Instagram using before-and-after images. In an action brought by a consumer advice centre (Verbraucherzentrale), the BGH upheld the injunction issued by the Higher Regional Court of Hamm (OLG Hamm): such procedures are deemed to be surgical cosmetic procedures, for which this kind of advertising is prohibited.

What organisations can take from it

Instagram posts are also advertising – the strict limits of the law on advertising for medicinal products and treatments (Heilmittelwerberecht) apply to aesthetic procedures.

Relevance to training and awareness

Social media advertising for healthcare services

Authority / court
Bundesgerichtshof (I. Zivilsenat), Az. I ZR 170/24
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
§ 11 Abs. 1 Satz 3 Nr. 1, § 1 Abs. 1 Nr. 2 Buchst. c HWG; UKlaG
Action
Order
Status of proceedings
final
Sector
Healthcare
Published
31 Jul 2025

Checked against the official source on 25 Sep 2026 · Direct link

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24 Jul 2025 „Билла България“ ЕООД (Billa Bulgaria)Billa advertises oil containing 80% sunflower oil as olive oil – 405,936 leva BulgariaMisleading advertising and pricing €207,555

In June 2024, the retail chain advertised the product ‘Маслиново масло екстра върджин 20% – Basso Blend’ on its website, on radio, on television and online in such a way that olive oil was in the foreground, although the product consisted of 80% sunflower oil. The Комисия за защита на конкуренцията (Bulgarian Commission for the Protection of Competition, KZK) opened proceedings of its own motion, considered the advertising misleading (Art. 32(1) in conjunction with Art. 33 ZZK – Bulgarian Protection of Competition Act) and imposed 0.032% of 2024 turnover, i.e. 405,936 leva.

What organisations can take from it

Advertising must not highlight the share of a high-quality ingredient in a way that misleads customers about the composition – responsibility lies with the advertiser, not the agency.

Relevance to training and awareness

Product advertising and labelling of composition

Authority / court
Комисия за защита на конкуренцията (КЗК, Bulgarische Wettbewerbskommission)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 32 Abs. 1 i. V. m. Art. 33 ZZK
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce

Original amount 405,936 BGN, converted at the ECB reference rate of 24 Jul 2025.

Checked against the official source on 25 Sep 2026 · Direct link

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25 Mar 2025 Società Cooperativa Culture (CoopCulture)Colosseum tickets: CoopCulture 7 million EUR, around 20 million in total over ticket bots ItalyMisleading advertising and pricing €7m

The Colosseum's ticketing service provider did not prevent tour operators from buying up basic tickets in bulk using bots, and itself reserved large allocations for more expensive packages; as a result, visitors could hardly find regular tickets. The AGCM imposed a fine of 7 million EUR on CoopCulture and further fines on six tour providers (including Tiqets, GetYourGuide, Musement), almost 20 million EUR in total.

What organisations can take from it

Anyone selling a scarce allocation must actively prevent bot purchases and must not steer access towards expensive packages.

Authority / court
Autorità Garante della Concorrenza e del Mercato (AGCM)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 20, comma 2 Codice del Consumo (CoopCulture); Artt. 24, 25, 23 comma 1 lett. bb-bis (Touranbieter)
Action
Fine
Status of proceedings
unknown
Sector
Other
Published
8 Apr 2025

Checked against the official source on 25 Sep 2026 · Direct link

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6 Feb 2025 Медицински център „Люлин Мед“ ООДMC Lyulin Med presented practice as branch of the Military Medical Academy – 9,236 leva BulgariaMisleading advertising and pricing €4,722

Following a tip-off from the Military Medical Academy (VMA), the Комисия за защита на конкуренцията (Bulgarian Commission for the Protection of Competition, KZK) found that the centre presented its gynaecological practice as a VMA branch with signs reading ‘МЦ „ЛЮЛИН МЕД“ АГ – ВМА ФИЛИАЛ’ and corresponding online information. For misleading conduct (Art. 31 ZZK – Bulgarian Protection of Competition Act) it imposed 0.4% of 2023 turnover, i.e. 9,236 leva. An appeal has been lodged against the decision.

What organisations can take from it

Cooperation with renowned institutions must not be presented as affiliation on signage and in online profiles.

Authority / court
Комисия за защита на конкуренцията (КЗК, Bulgarische Wettbewerbskommission)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 31 ZZK (Irreführung)
Action
Fine
Status of proceedings
under appeal
Sector
Healthcare

Original amount 9,236 BGN, converted at the ECB reference rate of 6 Feb 2025.

Checked against the official source on 25 Sep 2026 · Direct link

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17 Dec 2024 GymBeam s.r.o.; Gymbeam Hungary Kft.GymBeam: 100 million HUF for impermissible health claims on food supplements HungaryMisleading advertising and pricing €244,230

The food supplement retailer made extensive use of prohibited medicinal claims and unauthorised health claims in its advertising, suggested false discounts with struck-through prices and did not inform customers about how customer reviews were checked. Following acknowledgement and a commitment to a compliance programme with training, the Gazdasági Versenyhivatal (Hungarian Competition Authority, GVH) imposed 100 million HUF.

What organisations can take from it

Product texts in online shops are advertising – content teams need the list of authorised health claims.

Relevance to training and awareness

Permissible advertising claims for foods and food supplements

Missing or inadequate training played a role in the decision.

Authority / court
Gazdasági Versenyhivatal (GVH)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Verbot unlauterer Geschäftspraktiken; EU-Health-Claims-Verordnung (VJ/51/2022)
Action
Fine
Status of proceedings
final
Sector
Retail and e-commerce
Culpability
negligent
Mitigating circumstances
Acknowledgement, waiver of legal remedies and compliance programme with internal training and membership of the advertising self-regulatory body.
Published
17 Dec 2024

Original amount 100,000,000 HUF, converted at the ECB reference rate of 17 Dec 2024.

Checked against the official source on 25 Sep 2026 · Direct link

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3 Dec 2024 Salva Kindlustuse ASSalva Kindlustus: 10,000 EUR for motor insurance advertising without mandatory notice EstoniaMisleading advertising and pricing €10,000

Through Europark Estonia, the insurer placed advertising for motor third-party liability insurance that lacked the statutory notice referring to the insurance terms, and incorrectly stated on policies that the contracts had been concluded through a registered insurance agent. Fine of 10,000 EUR. Date = publication.

What organisations can take from it

Anyone using distribution partners for advertising and concluding contracts must itself check their mandatory disclosures and registration.

Relevance to training and awareness

Mandatory disclosures in financial advertising; management of distribution partners

Authority / court
Finantsinspektsioon (Estnische Finanzaufsicht)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
§ 254 Abs. 2 KindlTS (Versicherungstätigkeitsgesetz); Werbegesetz
Action
Fine
Status of proceedings
unknown
Sector
Financial services and insurance
Published
3 Dec 2024

Checked against the official source on 25 Sep 2026 · Direct link

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22 Nov 2024 RyanairRyanair: 107.8 million EUR fine for cabin baggage and seat fees in Spain SpainMisleading advertising and pricing €107.8m

The Spanish Ministry of Consumer Affairs sanctioned Ryanair for charging for hand luggage in the cabin, surcharges for adjacent seats for children and persons requiring assistance, refusal of cash payments at airports, an excessive fee for printing boarding passes and non-transparent price information. At 107,775,777 EUR, Ryanair accounted for the largest share of the total fine of 179 million EUR imposed on five low-cost airlines.

What organisations can take from it

Unavoidable additional charges and surcharges must be included transparently in the final price and must be legally permissible.

Authority / court
Ministerio de Derechos Sociales, Consumo y Agenda 2030
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
Action
Fine
Status of proceedings
unknown
Sector
Transport, logistics and shipping
Employees
10,000 or more
Published
22 Nov 2024

Checked against the official source on 25 Sep 2026 · Direct link

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22 Nov 2024 VuelingVueling: 39.3 million EUR fine over additional fees and non-transparent prices SpainMisleading advertising and pricing €39.3m

In the same package of sanctions against low-cost airlines, Vueling received a fine of 39,264,412 EUR, including for fees for cabin baggage, surcharges for seats next to accompanied children and misleading omissions in the presentation of prices on its website. The order concludes the administrative proceedings; an action before the Audiencia Nacional (Spain's National High Court) could be brought within two months.

What organisations can take from it

Price components that almost every customer has to pay must not be added later as optional extras.

Authority / court
Ministerio de Derechos Sociales, Consumo y Agenda 2030
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
Action
Fine
Status of proceedings
unknown
Sector
Transport, logistics and shipping
Published
22 Nov 2024

Checked against the official source on 25 Sep 2026 · Direct link

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19 Sep 2024 „Българиън Дрийм Травъл“ ЕООДBulgarian Dream Travel feigns experience with education fairs – 1,360 leva BulgariaMisleading advertising and pricing €695

The company gave universities and schools the impression of many years of experience with international education fairs and of supposedly upcoming tours, although it had not actually held any such events; in doing so, it relied on the relationships of the applicant SRT International. The Комисия за защита на конкуренцията (Bulgarian Commission for the Protection of Competition, KZK) regarded this conduct over more than one and a half years as seriously misleading (Art. 31 ZZK – Bulgarian Protection of Competition Act) and imposed 8% of 2023 turnover (17,000 leva), i.e. 1,360 leva, plus reimbursement of costs of 6,000.26 leva.

What organisations can take from it

Micro-enterprises are also liable for references and claims of experience – borrowed success stories are misleading.

Authority / court
Комисия за защита на конкуренцията (КЗК, Bulgarische Wettbewerbskommission)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Art. 31 ZZK (Irreführung)
Action
Fine
Status of proceedings
unknown
Sector
Other

Original amount 1,360 BGN, converted at the ECB reference rate of 19 Sep 2024.

Checked against the official source on 25 Sep 2026 · Direct link

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2 May 2024 Leen BakkerLeen Bakker: 130,000 EUR fine for embellished reference prices NetherlandsMisleading advertising and pricing €130,000

The ACM imposed fines totalling 621,000 EUR on five online retailers because they did not base discounts on the lowest price of the previous 30 days and artificially raised initial prices. The furniture and home furnishings retailer Leen Bakker received a fine of 130,000 EUR and did not acknowledge the infringement.

What organisations can take from it

The reference price for a discount is the lowest price of the previous 30 days – raising prices shortly before a promotion is off-limits.

Relevance to training and awareness

Discount advertising and reference prices

Authority / court
Autoriteit Consument & Markt (ACM)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Preisangabenregeln zur Preisermäßigung (Umsetzung Omnibus-Richtlinie, seit 1.1.2023)
Action
Fine
Status of proceedings
unknown
Sector
Retail and e-commerce
Published
11 Jun 2024
Sources

Checked against the official source on 25 Sep 2026 · Direct link

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3 Apr 2024 Allround Hollands Energie B.V. (Hollandse Energie Maatschappij, HEM)HEM: 1.1 million EUR for misleading telemarketing of energy contracts NetherlandsMisleading advertising and pricing €1.1m

Telesales agents of the energy supplier did not identify themselves as HEM, presented the calls as "price protection" or a contract review and put the people they called under pressure; the customers ended up in expensive fixed-price contracts with high cancellation fees. The ACM imposed a fine of 1.1 million EUR.

What organisations can take from it

Sales calls must disclose who is calling and for what purpose – the company is liable for its call centres.

Relevance to training and awareness

Telephone sales and call scripts (including at sales partners)

Authority / court
Autoriteit Consument & Markt (ACM)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Niederländisches Verbraucherrecht: Verbot irreführender und aggressiver Geschäftspraktiken
Action
Fine
Status of proceedings
unknown
Sector
Energy and utilities
Published
3 Apr 2024

Checked against the official source on 25 Sep 2026 · Direct link

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19 Dec 2023 Spark Networks Services GmbHDating site Elittárs: 169 million HUF for concealed restrictions HungaryMisleading advertising and pricing €441,276

The operator of the dating site Elittárs concealed the fact that free registrations did not allow a genuine search for a partner (no profile pictures, no messages) and advertised user numbers that were not attainable for Hungarian customers. Following acknowledgement, the Gazdasági Versenyhivatal (Hungarian Competition Authority, GVH) imposed an almost halved fine of 169 million HUF.

What organisations can take from it

Entry-level offers advertised as free must clearly state material restrictions.

Authority / court
Gazdasági Versenyhivatal (GVH)
Area of law
Consumer protection and online retail · Misleading advertising and pricing
Legal basis
Verbot unlauterer Geschäftspraktiken (VJ/16/2022)
Action
Fine
Status of proceedings
final
Sector
Media and online platforms
Mitigating circumstances
Cooperation, acknowledgement and waiver of legal remedies.
Published
19 Dec 2023

Original amount 169,000,000 HUF, converted at the ECB reference rate of 19 Dec 2023.

Checked against the official source on 25 Sep 2026 · Direct link

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