Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by countryWhat for?
by action- Fine €4.38m 100 % · 3 cases
- Order — 0 % · 3 cases
Who?
by sectorAll sectors
When?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 0 | — |
| Q3 2024 | 0 | — |
| Q4 2024 | 0 | — |
| Q1 2025 | 0 | — |
| Q2 2025 | 1 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 0 | — |
| Q2 2026 | 1 | €709,854 |
| Q3 2026 | 4 | €3.68m |
6 cases
4 Aug 2026 Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l.Rome: 2.675 million EUR against e-scooter and e-bike sharing providers over blocked free rides €2.68m
The three sharing providers made it difficult for holders of a Metrebus annual pass to access the free-ride passes promised when the concessions were awarded, through inadequate organisation, cumbersome activation and long waiting times, which shortened the usable time; Bird also deactivated accounts without prior notice. The AGCM imposed fines totalling 2.675 million EUR in three proceedings (Lime 1.4 million, Dott 525,000, Bird 750,000 EUR).
Promised benefits must also be redeemable in organisational terms – sluggish processing can itself be unfair.
Customer service and redemption of promised services
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette), Verfahren PS13028, PS13029, PS13030
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 6 Aug 2026
- PS13028-PS13029-PS13030 - Roma, sanzioni per 2,675 milioni di euro a operatori monopattini elettrici ed e-bike in sharing Press release of an authority
- AGCM Provvedimento PS13028 (Lime Technology S.r.l.) Decision of an authority
- AGCM Provvedimento PS13029 (EmTransit S.r.l. – Dott) Decision of an authority
- AGCM Provvedimento PS13030 (Bird Rides Italy S.r.l.) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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29 Jul 2026 AvisAvis: maximum fine of 1 million EUR for handling fee on traffic fines €1m
The car rental company charged customers an "administration fee" of 33.88 to 45 EUR when a rental car incurred a traffic offence – even though naming the driver is a statutory obligation of the rental company. Spain's Ministry of Social Rights, Consumer Affairs and 2030 Agenda classified this as a very serious infringement and imposed the maximum fine of 1 million EUR; a court had already declared the clause void in 2020.
No additional fee may be charged for fulfilling statutory obligations – least of all after a court has prohibited the clause.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Artt. 82, 87.5 y 87.6 TRLGDCU (Real Decreto Legislativo 1/2007)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Repeat case
- yes
- Published
- 29 Jul 2026
- Consumo sanciona con un millón de euros a la empresa de alquiler de coches Avis por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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28 Jul 2026 TrenitaliaTrenitalia removes hurdles to refunds for delays following AGCM proceedings Order
For refunds in the event of delays of 60 minutes or more or cancellations, Trenitalia required prior written confirmation from the call centre or ticket office. The AGCM accepted binding commitments: abolition of the confirmation requirement, strengthened refund channels, an information page on disruptions and an implementation report within three months; no infringement was found.
Additional formalities before statutory refunds act as a hurdle and lead to proceedings.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (impegni); EU-Fahrgastrechte im Eisenbahnverkehr
- Action
- Order
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Binding commitments, no finding of an infringement.
- Published
- 30 Jul 2026
- PS13019 - Trenitalia, accolti impegni su ostacoli ai rimborsi per ritardi prolungati e cancellazioni treni Press release of an authority
- AGCM Provvedimento PS13019 (Trenitalia), Annahme der Zusagen, adunanza del 28 luglio 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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16 Jul 2026 BGH: online cancellation page must not offer a "pause contract" alternative Order
On the confirmation page of its online cancellation process, a gym operator displayed a highlighted notice with the button "Pause contract via self-service"; in addition, the confirmation button was labelled "Find contract", which the defendant had already acknowledged. In an action brought by the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband), the BGH ruled that the confirmation page may only contain the information required for the cancellation and the confirmation button, set aside the judgment of the Higher Regional Court of Düsseldorf (OLG Düsseldorf) dismissing the action to that extent and ordered the operator to cease and desist.
Keep retention or pause offers off the confirmation page of the online cancellation process.
Design of the cancellation process (cancellation button, retention offers)
- Authority / court
- Bundesgerichtshof (I. Zivilsenat), Az. I ZR 200/25
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- § 312k Abs. 1 Satz 1, Abs. 2 BGB (Kündigungsbutton)
- Action
- Order
- Status of proceedings
- final
- Sector
- Other
- Published
- 16 Jul 2026
Checked against the official source on 25 Sep 2026 · Direct link
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26 Jun 2026 Neonet S.A.Neonet: 3 million PLN over false delivery and availability information on Allegro €709,854
On its Allegro account, the electronics retailer promised dispatch within 24 hours even for goods not in stock and did not inform customers in good time of delays or unavailability. UOKiK imposed a fine of 3,043,000 PLN; the decision is not final.
Link delivery and availability information to stock levels; in the event of delays, inform customers immediately.
Availability and delivery information on marketplaces
- Authority / court
- Urząd Ochrony Konkurencji i Konsumentów (UOKiK)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Verletzung kollektiver Verbraucherinteressen
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 26 Jun 2026
Original amount 3,043,000 PLN, converted at the ECB reference rate of 26 Jun 2026.
- Empty promises from Neonet – decision by the President of UOKiK Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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11 Apr 2025 OGH: gyms may not impose fee increases by way of deemed consent Order
Two gym operators announced a fee increase of 6 EUR a month and treated silence or the failure to exercise a special right of termination as consent. In an action brought by the Austrian Federal Chamber of Labour (Bundesarbeitskammer), the OGH upheld the prohibition of such increases without express agreement and the publication of the judgment; it dismissed claims for repayment and information.
Price increases in ongoing consumer contracts require genuine consent – silence is not enough.
- Authority / court
- Oberster Gerichtshof (OGH), GZ 4 Ob 51/25s
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- § 6 Abs. 1 Z 2, § 28a KSchG; §§ 1a, 14 UWG
- Action
- Order
- Status of proceedings
- final
- Sector
- Other
- OGH 4 Ob 51/25s vom 11.04.2025 (RIS Justiz) Court decision
Checked against the official source on 25 Sep 2026 · Direct link