Compliance Radar

Who was sanctioned, and for what?

Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.

EU Portugal Consumer protection and online retail Clear all filters

1case from 1 jurisdiction

€16,000Total of monetary amounts

€16,000Largest single case: Portugal: 16,000 EUR against filling station operator for forwarding complaints late

€16,000Median per case with an amount

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by amount by number of cases

Where?

by authority

Entidade Reguladora dos Serviços Energéticos (ERSE) €16,000 100 % · 1 case

What for?

by topic

no topic €16,000 100 % · 1 case

Who?

by sector

All sectors

Energy and utilities €16,000 100 % · 1 case

When?

per quarter, by date of decision

Trend
Period	Cases	Total
Q3 2023	0	—
Q4 2023	0	—
Q1 2024	0	—
Q2 2024	0	—
Q3 2024	0	—
Q4 2024	0	—
Q1 2025	0	—
Q2 2025	0	—
Q3 2025	0	—
Q4 2025	0	—
Q1 2026	1	€16,000
Q2 2026	0	—
Q3 2026	0	—

1 case

Newest first Highest amounts

5 Jan 2026 Portugal: 16,000 EUR against filling station operator for forwarding complaints late PortugalConsumer protection and online retail €16,000

A filling station operator (medium-sized company, name not published) did not send the originals of eight sheets from the statutory complaints book to the authority on time. The Entidade Reguladora dos Serviços Energéticos (Portuguese Energy Services Regulatory Authority, ERSE) imposed 16,000 EUR for eight negligent administrative offences; the Competition, Regulation and Supervision Court upheld the fine in full on 14 July 2026.

What organisations can take from it

Even formal obligations such as forwarding complaints book sheets are sanctioned per case – branch staff must know the procedure.

Relevance to training and awareness

Timely forwarding of customer complaints from the complaints book

Authority / court: Entidade Reguladora dos Serviços Energéticos (ERSE)
Area of law: Consumer protection and online retail
Legal basis: Decreto-Lei n.º 156/2005 (Livro de Reclamações); Regime Jurídico das Contraordenações Económicas, Art. 18, 19
Action: Fine
Status of proceedings: final
Sector: Energy and utilities
Employees: 50 to 249
Culpability: negligent
Mitigating circumstances: No previous record, no economic advantage

Sources

ERSE – Decisões sancionatórias: Processo n.º 15/2024 – Postos de abastecimento de combustíveis Enforcement database of an authority

Checked against the official source on 25 Sep 2026 · Direct link

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How the radar is compiled

Official sources only

Every case is based on a decision, press release or database of an authority or a court. Press and law-firm reports count at most as additional references.

Four-eyes check

Whoever enters a case may not approve it. A second, independent check compares company, date, amount and area of law with the source. Only then is the case published.

Comparable amounts

Amounts are converted at the ECB reference rate on the day of the decision. Each case also shows the original amount.

Corrections on record

A correction is a new version that is checked again. Every change is logged. You can report errors directly on each case.

Case texts are translated from the German original. Where a translation is not yet available, the German text is shown and marked “(German original)”. Names of authorities, laws and companies are given as in the source.

The radar reports on published decisions and is not legal advice. Decisions that are not yet final are marked as such where the status is known.

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