Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by authority- Autoriteit Consument & Markt (ACM) €1.23m 100 % · 2 cases
What for?
by topicWho?
by sectorAll sectors
When?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 2 | €1.23m |
| Q3 2024 | 0 | — |
| Q4 2024 | 0 | — |
| Q1 2025 | 0 | — |
| Q2 2025 | 0 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 0 | — |
| Q2 2026 | 0 | — |
| Q3 2026 | 0 | — |
2 cases
2 May 2024 Leen BakkerLeen Bakker: 130,000 EUR fine for embellished reference prices €130,000
The ACM imposed fines totalling 621,000 EUR on five online retailers because they did not base discounts on the lowest price of the previous 30 days and artificially raised initial prices. The furniture and home furnishings retailer Leen Bakker received a fine of 130,000 EUR and did not acknowledge the infringement.
The reference price for a discount is the lowest price of the previous 30 days – raising prices shortly before a promotion is off-limits.
Discount advertising and reference prices
- Authority / court
- Autoriteit Consument & Markt (ACM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Preisangabenregeln zur Preisermäßigung (Umsetzung Omnibus-Richtlinie, seit 1.1.2023)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 11 Jun 2024
- ACM has fined online stores for using fake discounts Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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3 Apr 2024 Allround Hollands Energie B.V. (Hollandse Energie Maatschappij, HEM)HEM: 1.1 million EUR for misleading telemarketing of energy contracts €1.1m
Telesales agents of the energy supplier did not identify themselves as HEM, presented the calls as "price protection" or a contract review and put the people they called under pressure; the customers ended up in expensive fixed-price contracts with high cancellation fees. The ACM imposed a fine of 1.1 million EUR.
Sales calls must disclose who is calling and for what purpose – the company is liable for its call centres.
Telephone sales and call scripts (including at sales partners)
- Authority / court
- Autoriteit Consument & Markt (ACM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Niederländisches Verbraucherrecht: Verbot irreführender und aggressiver Geschäftspraktiken
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Energy and utilities
- Published
- 3 Apr 2024
- ACM: Energy supplier HEM fined 1.1 million euros for having seriously misled customers in telemarketing calls Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link