Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 756 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by authority- Autorità Garante della Concorrenza e del Mercato (AGCM) €15.7m 100 % · 5 cases
What for?
by topicWho?
by sectorAll sectors
When?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 0 | — |
| Q3 2024 | 0 | — |
| Q4 2024 | 0 | — |
| Q1 2025 | 1 | €7m |
| Q2 2025 | 0 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 1 | €4m |
| Q2 2026 | 1 | €2m |
| Q3 2026 | 2 | €2.68m |
5 cases
4 Aug 2026 Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l.Rome: 2.675 million EUR against e-scooter and e-bike sharing providers over blocked free rides €2.68m
The three sharing providers made it difficult for holders of a Metrebus annual pass to access the free-ride passes promised when the concessions were awarded, through inadequate organisation, cumbersome activation and long waiting times, which shortened the usable time; Bird also deactivated accounts without prior notice. The AGCM imposed fines totalling 2.675 million EUR in three proceedings (Lime 1.4 million, Dott 525,000, Bird 750,000 EUR).
Promised benefits must also be redeemable in organisational terms – sluggish processing can itself be unfair.
Customer service and redemption of promised services
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette), Verfahren PS13028, PS13029, PS13030
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 6 Aug 2026
- PS13028-PS13029-PS13030 - Roma, sanzioni per 2,675 milioni di euro a operatori monopattini elettrici ed e-bike in sharing Press release of an authority
- AGCM Provvedimento PS13028 (Lime Technology S.r.l.) Decision of an authority
- AGCM Provvedimento PS13029 (EmTransit S.r.l. – Dott) Decision of an authority
- AGCM Provvedimento PS13030 (Bird Rides Italy S.r.l.) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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28 Jul 2026 TrenitaliaTrenitalia removes hurdles to refunds for delays following AGCM proceedings Order
For refunds in the event of delays of 60 minutes or more or cancellations, Trenitalia required prior written confirmation from the call centre or ticket office. The AGCM accepted binding commitments: abolition of the confirmation requirement, strengthened refund channels, an information page on disruptions and an implementation report within three months; no infringement was found.
Additional formalities before statutory refunds act as a hurdle and lead to proceedings.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (impegni); EU-Fahrgastrechte im Eisenbahnverkehr
- Action
- Order
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Binding commitments, no finding of an infringement.
- Published
- 30 Jul 2026
- PS13019 - Trenitalia, accolti impegni su ostacoli ai rimborsi per ritardi prolungati e cancellazioni treni Press release of an authority
- AGCM Provvedimento PS13019 (Trenitalia), Annahme der Zusagen, adunanza del 28 luglio 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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23 Jun 2026 Deghi S.p.A.Deghi: 2 million EUR for endlessly renewing countdown discounts €2m
From January 2024 to December 2025, the online retailer advertised time-limited discounts with countdown timers which, once they had expired, restarted with a new timer on identical terms. The AGCM classified this artificial scarcity as a particularly insidious dark pattern and imposed a fine of 2 million EUR.
A countdown must genuinely expire – an automatically restarting timer creates misleading scarcity.
False urgency and countdown timers in online marketing
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Retail and e-commerce
- Published
- 25 Jun 2026
- PS13027 - E-commerce, sanzione di 2 milioni di euro a Deghi S.p.A. per pratica commerciale scorretta Press release of an authority
- AGCM Provvedimento PS13027 (Deghi S.p.A.), adunanza del 23 giugno 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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17 Mar 2026 Trustpilot Group Plc, Trustpilot A/S, Trustpilot S.r.l.Trustpilot: 4 million EUR fine for inadequate verification of the authenticity of reviews €4m
According to the AGCM, the review platform did not adequately check whether reviews – including those labelled as "verified" – were genuine, and allowed companies to invite specifically selected customers to leave reviews via paid services, which undermined the representativeness of the star ratings. In addition, information on how the platform works and on paid services was lacking; the authority also saw dark pattern elements in this.
Anyone who advertises with verified reviews must actually carry out the verification and disclose the selective collection of reviews.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Fake reviews
- Legal basis
- Artt. 20, 21, 22 e 23, comma 1, lett. bb-ter Codice del Consumo
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Media and online platforms
- Published
- 23 Mar 2026
- PS12962 - Sanzione di 4 milioni di euro a Trustpilot per pratica commerciale scorretta Press release of an authority
- AGCM Provvedimento PS12962 (Trustpilot), adunanza del 17 marzo 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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25 Mar 2025 Società Cooperativa Culture (CoopCulture)Colosseum tickets: CoopCulture 7 million EUR, around 20 million in total over ticket bots €7m
The Colosseum's ticketing service provider did not prevent tour operators from buying up basic tickets in bulk using bots, and itself reserved large allocations for more expensive packages; as a result, visitors could hardly find regular tickets. The AGCM imposed a fine of 7 million EUR on CoopCulture and further fines on six tour providers (including Tiqets, GetYourGuide, Musement), almost 20 million EUR in total.
Anyone selling a scarce allocation must actively prevent bot purchases and must not steer access towards expensive packages.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 20, comma 2 Codice del Consumo (CoopCulture); Artt. 24, 25, 23 comma 1 lett. bb-bis (Touranbieter)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Other
- Published
- 8 Apr 2025
- PS12603 - Servizi Biglietteria Parco Archeologico del Colosseo, sanzionati CoopCulture e sei operatori turistici per quasi 20 milioni di euro Press release of an authority
- AGCM Provvedimento PS12603 (Biglietteria Colosseo), adunanza del 25 marzo 2025 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link