Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe, North America, Latin America, Asia-Pacific, Middle East and Africa: 2,207 cases from 44 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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Where?
by regionAll jurisdictions
What for?
by topic- Misleading advertising and pricing €176.1m 97 % · 3 cases
- Information duties in online retail €3.68m 2 % · 3 cases
- no topic €1.67m 1 % · 3 cases
Who?
by company- Ryanair €107.8m 59 % · 1 case
- Vueling €39.3m 22 % · 1 case
- Anonymised companies €29.1m 16 % · 2 cases
- Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l. €2.68m 1 % · 1 case
- Jetstar Airways Pty Limited €1.13m 1 % · 1 case
- Avis €1m 1 % · 1 case
- Euro Car Parks Limited €541,128 0 % · 1 case
- Trenitalia – 0 % · 1 case
When?
per year, by date of decision| Period | Cases | Total |
|---|---|---|
| 2023 | 1 | – |
| 2024 | 3 | €176.1m |
| 2025 | 2 | €1.67m |
| 2026 | 3 | €3.68m |
9 cases
4 Aug 2026 Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l.Rome: 2.675 million EUR against e-scooter and e-bike sharing providers over blocked free rides €2.68m
The three sharing providers made it difficult for holders of a Metrebus annual pass to access the free-ride passes promised when the concessions were awarded, through inadequate organisation, cumbersome activation and long waiting times, which shortened the usable time; Bird also deactivated accounts without prior notice. The AGCM imposed fines totalling 2.675 million EUR in three proceedings (Lime 1.4 million, Dott 525,000, Bird 750,000 EUR).
Promised benefits must also be redeemable in organisational terms – sluggish processing can itself be unfair.
Customer service and redemption of promised services
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette), Verfahren PS13028, PS13029, PS13030
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 6 Aug 2026
- PS13028-PS13029-PS13030 - Roma, sanzioni per 2,675 milioni di euro a operatori monopattini elettrici ed e-bike in sharing Press release of an authority
- AGCM Provvedimento PS13028 (Lime Technology S.r.l.) Decision of an authority
- AGCM Provvedimento PS13029 (EmTransit S.r.l. – Dott) Decision of an authority
- AGCM Provvedimento PS13030 (Bird Rides Italy S.r.l.) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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29 Jul 2026 AvisAvis: maximum fine of 1 million EUR for handling fee on traffic fines €1m
The car rental company charged customers an "administration fee" of 33.88 to 45 EUR when a rental car incurred a traffic offence – even though naming the driver is a statutory obligation of the rental company. Spain's Ministry of Social Rights, Consumer Affairs and 2030 Agenda classified this as a very serious infringement and imposed the maximum fine of 1 million EUR; a court had already declared the clause void in 2020.
No additional fee may be charged for fulfilling statutory obligations – least of all after a court has prohibited the clause.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Artt. 82, 87.5 y 87.6 TRLGDCU (Real Decreto Legislativo 1/2007)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Repeat case
- yes
- Published
- 29 Jul 2026
- Consumo sanciona con un millón de euros a la empresa de alquiler de coches Avis por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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28 Jul 2026 TrenitaliaTrenitalia removes hurdles to refunds for delays following AGCM proceedings Order
For refunds in the event of delays of 60 minutes or more or cancellations, Trenitalia required prior written confirmation from the call centre or ticket office. The AGCM accepted binding commitments: abolition of the confirmation requirement, strengthened refund channels, an information page on disruptions and an implementation report within three months; no infringement was found.
Additional formalities before statutory refunds act as a hurdle and lead to proceedings.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (impegni); EU-Fahrgastrechte im Eisenbahnverkehr
- Action
- Order
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Binding commitments, no finding of an infringement.
- Published
- 30 Jul 2026
- PS13019 - Trenitalia, accolti impegni su ostacoli ai rimborsi per ritardi prolungati e cancellazioni treni Press release of an authority
- AGCM Provvedimento PS13019 (Trenitalia), Annahme der Zusagen, adunanza del 28 luglio 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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10 Dec 2025 Euro Car Parks LimitedCMA: GBP 473,000 fine for Euro Car Parks for ignoring an information notice €541,128
Euro Car Parks left a formal CMA information notice served in July 2025 unanswered for around three months despite repeated attempts at contact, later saying it had blocked the authority's emails as suspected fraud. The CMA did not accept this as a reasonable excuse and, in its first penalty under the new DMCCA powers, imposed a fixed penalty of GBP 473,000; the company has appealed to the High Court, and no breach of consumer law has been found. The decision is not final.
Information requests from authorities must reliably reach the right people and be answered on time – suspecting spam or fraud is no excuse.
Handling information requests from authorities
- Authority / court
- Competition and Markets Authority (CMA)
- Area of law
- Consumer protection and online retail
- Legal basis
- Schedule 5 paragraph 16C(2) Consumer Rights Act 2015 (geändert durch den Digital Markets, Competition and Consumers Act 2024)
- Action
- Fine
- Status of proceedings
- under appeal
- Sector
- Transport, logistics and shipping
- Published
- 13 Feb 2026
Original amount 473,000 GBP, converted at the ECB reference rate of 10 Dec 2025.
- CMA decision page: Euro Car Parks Ltd fixed penalty Enforcement database of an authority
- CMA: Final enforcement notice to Euro Car Parks Limited (10 December 2025) Decision of an authority
- CMA press release: CMA fines Euro Car Parks £473k for failure to comply with legal information notice (13 February 2026) Press release of an authority
Checked against the official source on 3 Oct 2026 · Direct link
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1 Sep 2025 Jetstar Airways Pty LimitedJetstar: 2,250,000 NZD for false statements on compensation rights €1.13m
Between 1 January 2022 and 22 March 2024 the airline gave passengers false information in individual replies, automated emails and on its website about their compensation rights under the Civil Aviation Act for delays and cancellations within its control, so that valid claims were refused. After pleading guilty to 20 representative charges, it was fined 2,250,000 NZD. The Commerce Commission (ComCom, New Zealand's competition and consumer authority) had already issued Jetstar with compliance advice for similar statements before the offending period.
Standard replies and website texts on customer rights must reflect statutory liability correctly, otherwise they become a breach in their own right.
Accurate information on statutory customer rights in complaint handling
- Authority / court
- Strafgericht, in der Quelle nicht benannt (Anklage: Commerce Commission)
- Area of law
- Consumer protection and online retail
- Legal basis
- Fair Trading Act 1986, s 13(i)
- Action
- Fine
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Following the Commerce Commission's intervention, Jetstar compensated 2,692 affected customers with a total of 1,039,390 NZD.
- Published
- 1 Sep 2025
Original amount 2,250,000 NZD, converted at the ECB reference rate of 1 Sep 2025.
- Commerce Commission: ComCom action results in $2.25 million penalty for Jetstar after misleading Kiwi consumers (01.09.2025) Press release of an authority
- Commerce Commission, Case register: Jetstar Airways Pty Ltd (PRJ0047590) Official register or notice
Checked against the official source on 3 Oct 2026 · Direct link
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22 Nov 2024 RyanairRyanair: 107.8 million EUR fine for cabin baggage and seat fees in Spain (under appeal) €107.8m
The Spanish Ministry of Consumer Affairs imposed a fine of 107,775,777 EUR on Ryanair, including for charging for cabin baggage, surcharges for adjacent seats for children and persons requiring assistance, refusing cash payments at airports, a fee for printing boarding passes that the ministry considered excessive, and non-transparent price information. The fine was part of a package of sanctions totalling 179 million EUR against five low-cost airlines. Ryanair has challenged it before the High Court of Justice of Madrid (Tribunal Superior de Justicia de Madrid), which suspended enforcement in June 2025 subject to a guarantee; the decision is not final.
Unavoidable additional charges and surcharges must be included transparently in the final price and must be legally permissible.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
- Action
- Fine
- Status of proceedings
- under appeal
- Sector
- Transport, logistics and shipping
- Employees
- 10,000 or more
- Published
- 22 Nov 2024
- Consumo sanciona con 179 millones de euros a cinco aerolíneas low cost por prácticas abusivas Press release of an authority
Checked against the official source on 28 Sep 2026 · Version 3 · Direct link
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22 Nov 2024 VuelingVueling: 39.3 million EUR fine over additional fees and non-transparent prices €39.3m
In the same package of sanctions against low-cost airlines, Vueling received a fine of 39,264,412 EUR, including for fees for cabin baggage, surcharges for seats next to accompanied children and what the ministry considered misleading omissions in the presentation of prices on its website. The decision could be challenged in court; whether it is final has not been confirmed.
Price components that almost every customer has to pay must not be added later as optional extras.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 22 Nov 2024
- Consumo sanciona con 179 millones de euros a cinco aerolíneas low cost por prácticas abusivas Press release of an authority
Checked against the official source on 28 Sep 2026 · Version 3 · Direct link
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10 May 2024 a UK low-cost airlineSpain: EUR 29.1 million fine on a low-cost airline over cabin baggage surcharges €29.1m
The Spanish consumer affairs ministry fined a UK low-cost airline EUR 29,094,441 for two very serious and two serious infringements: surcharges for cabin hand luggage and for adjacent seats for minors or dependent persons and their companions, no option to pay in cash at Spanish airports, and misleadingly unclear price information. The minister dismissed the administrative appeal at the end of 2024; the company was also prohibited from continuing the practices.
Services that case law treats as an indispensable part of carriage must not be split off from the advertised price as an extra charge.
Transparent final prices and ancillary charges
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030 (Secretaría General de Consumo y Juego)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 47.1 Buchst. j), m) und ñ) sowie Art. 50.4 Texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios (Real Decreto Legislativo 1/2007)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 22 Nov 2024
- Spanisches Verbraucherministerium, Sanktionen (Übersicht) (Entscheidung 2024) Decision of an authority
Checked against the official source on 28 Sep 2026 · Company name anonymised since 10 May 2026 · Direct link
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26 Jul 2023 a European low-cost airlineCAA: low-cost airline commits to passenger rights compliance and repays GBP 1.24m Other
After many complaints that the airline was not meeting its re-routing and care obligations for cancelled and delayed flights, the aviation regulator CAA took enforcement action; on 26 July 2023 the airline gave formal undertakings to change its procedures and to re-examine rejected claims for flights since March 2022. According to the CAA, more than 25,000 claims were subsequently reassessed and GBP 1.24m in total was paid to passengers in around 6,000 cases.
Routinely assessing legitimate refund claims too narrowly risks being pushed by the regulator to reopen all past cases.
Air passenger rights and handling of refund claims
- Authority / court
- UK Civil Aviation Authority (CAA)
- Area of law
- Consumer protection and online retail
- Legal basis
- Part 8 Enterprise Act 2002 (Undertakings); Verordnung (EG) Nr. 261/2004 in der im Vereinigten Königreich fortgeltenden Fassung
- Action
- Other
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Published
- 27 Jul 2023
- CAA, Verpflichtungszusagen (Übersicht) (Entscheidung 2023) Enforcement database of an authority
Checked against the official source on 3 Oct 2026 · Company name anonymised since 26 Jul 2025 · Direct link