Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 756 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
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per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 0 | — |
| Q3 2024 | 0 | — |
| Q4 2024 | 2 | €147m |
| Q1 2025 | 0 | — |
| Q2 2025 | 0 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 0 | — |
| Q2 2026 | 0 | — |
| Q3 2026 | 3 | €3.68m |
5 cases
4 Aug 2026 Lime Technology S.r.l., EmTransit S.r.l. (Dott), Bird Rides Italy S.r.l.Rome: 2.675 million EUR against e-scooter and e-bike sharing providers over blocked free rides €2.68m
The three sharing providers made it difficult for holders of a Metrebus annual pass to access the free-ride passes promised when the concessions were awarded, through inadequate organisation, cumbersome activation and long waiting times, which shortened the usable time; Bird also deactivated accounts without prior notice. The AGCM imposed fines totalling 2.675 million EUR in three proceedings (Lime 1.4 million, Dott 525,000, Bird 750,000 EUR).
Promised benefits must also be redeemable in organisational terms – sluggish processing can itself be unfair.
Customer service and redemption of promised services
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (pratiche commerciali scorrette), Verfahren PS13028, PS13029, PS13030
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 6 Aug 2026
- PS13028-PS13029-PS13030 - Roma, sanzioni per 2,675 milioni di euro a operatori monopattini elettrici ed e-bike in sharing Press release of an authority
- AGCM Provvedimento PS13028 (Lime Technology S.r.l.) Decision of an authority
- AGCM Provvedimento PS13029 (EmTransit S.r.l. – Dott) Decision of an authority
- AGCM Provvedimento PS13030 (Bird Rides Italy S.r.l.) Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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29 Jul 2026 AvisAvis: maximum fine of 1 million EUR for handling fee on traffic fines €1m
The car rental company charged customers an "administration fee" of 33.88 to 45 EUR when a rental car incurred a traffic offence – even though naming the driver is a statutory obligation of the rental company. Spain's Ministry of Social Rights, Consumer Affairs and 2030 Agenda classified this as a very serious infringement and imposed the maximum fine of 1 million EUR; a court had already declared the clause void in 2020.
No additional fee may be charged for fulfilling statutory obligations – least of all after a court has prohibited the clause.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Artt. 82, 87.5 y 87.6 TRLGDCU (Real Decreto Legislativo 1/2007)
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Repeat case
- yes
- Published
- 29 Jul 2026
- Consumo sanciona con un millón de euros a la empresa de alquiler de coches Avis por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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28 Jul 2026 TrenitaliaTrenitalia removes hurdles to refunds for delays following AGCM proceedings Order
For refunds in the event of delays of 60 minutes or more or cancellations, Trenitalia required prior written confirmation from the call centre or ticket office. The AGCM accepted binding commitments: abolition of the confirmation requirement, strengthened refund channels, an information page on disruptions and an implementation report within three months; no infringement was found.
Additional formalities before statutory refunds act as a hurdle and lead to proceedings.
- Authority / court
- Autorità Garante della Concorrenza e del Mercato (AGCM)
- Area of law
- Consumer protection and online retail · Information duties in online retail
- Legal basis
- Codice del Consumo (impegni); EU-Fahrgastrechte im Eisenbahnverkehr
- Action
- Order
- Status of proceedings
- final
- Sector
- Transport, logistics and shipping
- Mitigating circumstances
- Binding commitments, no finding of an infringement.
- Published
- 30 Jul 2026
- PS13019 - Trenitalia, accolti impegni su ostacoli ai rimborsi per ritardi prolungati e cancellazioni treni Press release of an authority
- AGCM Provvedimento PS13019 (Trenitalia), Annahme der Zusagen, adunanza del 28 luglio 2026 Decision of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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22 Nov 2024 RyanairRyanair: 107.8 million EUR fine for cabin baggage and seat fees in Spain €107.8m
The Spanish Ministry of Consumer Affairs sanctioned Ryanair for charging for hand luggage in the cabin, surcharges for adjacent seats for children and persons requiring assistance, refusal of cash payments at airports, an excessive fee for printing boarding passes and non-transparent price information. At 107,775,777 EUR, Ryanair accounted for the largest share of the total fine of 179 million EUR imposed on five low-cost airlines.
Unavoidable additional charges and surcharges must be included transparently in the final price and must be legally permissible.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Employees
- 10,000 or more
- Published
- 22 Nov 2024
- Consumo sanciona con 179 millones de euros a cinco aerolíneas low cost por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link
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22 Nov 2024 VuelingVueling: 39.3 million EUR fine over additional fees and non-transparent prices €39.3m
In the same package of sanctions against low-cost airlines, Vueling received a fine of 39,264,412 EUR, including for fees for cabin baggage, surcharges for seats next to accompanied children and misleading omissions in the presentation of prices on its website. The order concludes the administrative proceedings; an action before the Audiencia Nacional (Spain's National High Court) could be brought within two months.
Price components that almost every customer has to pay must not be added later as optional extras.
- Authority / court
- Ministerio de Derechos Sociales, Consumo y Agenda 2030
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Art. 47 TRLGDCU (Real Decreto Legislativo 1/2007), infracciones muy graves
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Transport, logistics and shipping
- Published
- 22 Nov 2024
- Consumo sanciona con 179 millones de euros a cinco aerolíneas low cost por prácticas abusivas Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link