Compliance Radar
Who was sanctioned, and for what?
Fines, court rulings and incidents from Europe and North America: 718 cases from 32 jurisdictions, each with an official source and checked against that source before publication. Filter by country, area of law and sector. Click a chart to drill down one level.
Click a bar to drill down one level.
Where?
by regionAll jurisdictions
What for?
by topic- no topic 1 case 50 % · €16,000
- Misleading advertising and pricing 1 case 50 % · €1.1m
Who?
by companyWhen?
per quarter, by date of decision| Period | Cases | Total |
|---|---|---|
| Q3 2023 | 0 | — |
| Q4 2023 | 0 | — |
| Q1 2024 | 0 | — |
| Q2 2024 | 1 | €1.1m |
| Q3 2024 | 0 | — |
| Q4 2024 | 0 | — |
| Q1 2025 | 0 | — |
| Q2 2025 | 0 | — |
| Q3 2025 | 0 | — |
| Q4 2025 | 0 | — |
| Q1 2026 | 1 | €16,000 |
| Q2 2026 | 0 | — |
| Q3 2026 | 0 | — |
2 cases
5 Jan 2026 Portugal: 16,000 EUR against filling station operator for forwarding complaints late €16,000
A filling station operator (medium-sized company, name not published) did not send the originals of eight sheets from the statutory complaints book to the authority on time. The Entidade Reguladora dos Serviços Energéticos (Portuguese Energy Services Regulatory Authority, ERSE) imposed 16,000 EUR for eight negligent administrative offences; the Competition, Regulation and Supervision Court upheld the fine in full on 14 July 2026.
Even formal obligations such as forwarding complaints book sheets are sanctioned per case – branch staff must know the procedure.
Timely forwarding of customer complaints from the complaints book
- Authority / court
- Entidade Reguladora dos Serviços Energéticos (ERSE)
- Area of law
- Consumer protection and online retail
- Legal basis
- Decreto-Lei n.º 156/2005 (Livro de Reclamações); Regime Jurídico das Contraordenações Económicas, Art. 18, 19
- Action
- Fine
- Status of proceedings
- final
- Sector
- Energy and utilities
- Employees
- 50 to 249
- Culpability
- negligent
- Mitigating circumstances
- No previous record, no economic advantage
- ERSE – Decisões sancionatórias: Processo n.º 15/2024 – Postos de abastecimento de combustíveis Enforcement database of an authority
Checked against the official source on 25 Sep 2026 · Direct link
Report an error
3 Apr 2024 Allround Hollands Energie B.V. (Hollandse Energie Maatschappij, HEM)HEM: 1.1 million EUR for misleading telemarketing of energy contracts €1.1m
Telesales agents of the energy supplier did not identify themselves as HEM, presented the calls as "price protection" or a contract review and put the people they called under pressure; the customers ended up in expensive fixed-price contracts with high cancellation fees. The ACM imposed a fine of 1.1 million EUR.
Sales calls must disclose who is calling and for what purpose – the company is liable for its call centres.
Telephone sales and call scripts (including at sales partners)
- Authority / court
- Autoriteit Consument & Markt (ACM)
- Area of law
- Consumer protection and online retail · Misleading advertising and pricing
- Legal basis
- Niederländisches Verbraucherrecht: Verbot irreführender und aggressiver Geschäftspraktiken
- Action
- Fine
- Status of proceedings
- unknown
- Sector
- Energy and utilities
- Published
- 3 Apr 2024
- ACM: Energy supplier HEM fined 1.1 million euros for having seriously misled customers in telemarketing calls Press release of an authority
Checked against the official source on 25 Sep 2026 · Direct link